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Topic: Requestor changed address

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Subject: Requestor changed address
Date Posted: 11/23/2012 11:08 PM ET
Member Since: 11/25/2007
Posts: 137
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I got a PM about a book I mailed almost a month ago. The recipient said they were no longer living at the address I'd sent it to and they were still waiting for it to be forwarded. It's since been marked "Lost in the mail." I don't know if the requestor has technically done anything wrong, but it seems irresponsible to order a book to an address you know you won't be living at in a week or so.

Between that and the sender who told me that the book they posted as a 1988 paperback edition was really a 1969 hardcover, and did I mind getting that instead? (I did) this has been a strange PBS week for me.

Date Posted: 11/23/2012 11:18 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Media mail isn't always forwarded.  Personally I think they owe you a credit and should mark it received.  They shouldn't have ordered books if they were moving. Even if the move was unplanned and unexpected, they should still mark it received. It's not your fault and you mailed the book in good faith to the address they gave PBS.

Date Posted: 11/23/2012 11:52 PM ET
Member Since: 4/25/2007
Posts: 11,628
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I'd contact TPTB and have them read her PM.  I think she owes you a credit as well, she should have updated her address sooner and not ordered any books during her move.  TPTB need to make sure she's got her correct address on file now and can mark that book received for you so you get your credit.

Date Posted: 11/24/2012 1:08 AM ET
Member Since: 12/28/2006
Posts: 14,177
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I agree, it's the requesting members responsibility to make sure their PBS mailing address is current (according to the official Rules).  Any snafu resulting from moving, changing, forwarding, etc. should fall on the requester and not be your (credit) loss if it goes astray.

I would consider forwarding the pm to PBS admin...especially since it's 'officially' lost-in-the-mail. 

Last Edited on: 11/24/12 10:27 AM ET - Total times edited: 2
Date Posted: 11/24/2012 2:40 AM ET
Member Since: 5/25/2009
Posts: 602
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I moved this past summer and I changed my PBS address to my parents' address a good 6 weeks in advance. It meant I was delayed on marking some books received, but I got everything. 

Date Posted: 11/24/2012 12:12 PM ET
Member Since: 12/31/2009
Posts: 3,995
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From the help docs, which you may want to forward to this person so that they know they owe you your credit:


It is very easy to change your shipping or email address in your Account Settings.

The link to your account settings is in the yellow bar at the top of My Account.  To get there:

  • Log into your account.
  • Click My Account in the toolbar at the top of the page.
  • Click Settings on the right in the yellow bar.

You will need to have received 2 books from PBS if you would like to change your email or mailing address.  If you have not yet received 2 books from PBS and you need to change your email or mailing address, please contact us and provide your old and new information BEFORE submitting any request for books.  

If you are moving to a new mailing address:  You should not request books during the two-week period before a move, to ensure that the books don't arrive at your prior address. 

  • You should also make sure that you have NO books set to auto-request on your Wish List.

If books requested by you are  already "en route" to you when you move:

  • You can make arrangements to collect them from the current inhabitants of the previous address OR
  • You must contact your previous PO to arrange for special Media mail forwarding. A regular "forwarding" or "change of address" order that works for letters does not typically work for Media Mail packages.
    • This may mean that the package will arrive at your new location postage-due, since Media Mail does not routinely include forwarding service - you will need to pay the postage due and claim the book.
  • If you have requested books that have not been mailed yet, you can try to "catch" the sender using the PM button on the transaction, to provide your new address. 

It is the requestor's responsibility to provide a working address to senders.  If you do not keep your address current and correct on your account, you will need to give credits for (=mark received) any books that are sent to the wrong address, whether or not you are able to collect them, and whether or not they are returned to the sender.   Providing a dependable, correct address to senders is part of the honor system that helps keep this club working so well, and it is essential to maintaining membership.

Date Posted: 11/24/2012 12:48 PM ET
Member Since: 11/25/2007
Posts: 137
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How would I go about contacting the admins? Do I just use the feedback form?

Date Posted: 11/24/2012 2:35 PM ET
Member Since: 2/13/2007
Posts: 2,276
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Use the "Contact us" link at the bottom of this page, under "Company".

Date Posted: 11/24/2012 2:55 PM ET
Member Since: 4/28/2009
Posts: 9,871
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In 2010, at the end of my first year as a PBS member, we were building our new house in FL.  We moved into a temp apartment in Tampa for 2 months before the house was finished-- so I had 3 addresses in that one year and NO problems with getting my books to the proper location--- it requires organization and time management, but PBS was great about making my address changes WHEN I gave them the dates for those changes so it's unlikely that the addess change process at PBS is the problem. If you're not that organized, it's best to just put your acct, bookshelf , and WL on hold for a few weeks before the move to avoid issues like the poster mentioned.