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Topic: Requestor claims USPS damaged book..

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Subject: Requestor claims USPS damaged book..
Date Posted: 10/15/2009 9:08 PM ET
Member Since: 1/4/2008
Posts: 389
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I find this really hard to believe!  I put the hardback book in one of those rigid cardboard envelopes.  It fit snugly and was in perfect condition.  He hasn't asked for his credit back...yet.  I asked if he wanted it back.  That envelope looked pretty indestructible to me.  I know, I know.  The post office is probably capable of destroying anything! 

Shouldn't say anything, I suppose.  Sure takes the joy out of a trade.  If he lets me keep the credit I'll feel guilty! (But I sure do need a credit! LOL!)

Last Edited on: 10/16/09 5:53 PM ET - Total times edited: 1
Date Posted: 10/15/2009 9:09 PM ET
Member Since: 6/29/2007
Posts: 17,365
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You can always ask for photos of the damage.

Date Posted: 10/15/2009 9:13 PM ET
Member Since: 4/30/2007
Posts: 2,728
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Honestly, I can believe it, especially if it went media mail.  I got a book last week that I can't even believe wasn't damaged, considering what the packaging looked like!  It was completely torn through on two sides and on one of the corners.  Those machines can be awful on packages.  The one and only book I have received that was PO damaged was actually stained with black ink that had completely soaked the corner of the package about the size of a 50 cent piece, and even though the book had been wrapped in plastic, some managed to soak through.  I would never even consider asking for my credit back, as it wasn't the senders fault that this happened.  If you know that you packaged it well, you don't need to refund the credit.  It will not count against you.  If the receiver wants to, they can file a claim with the PO for the damaged book.

Date Posted: 10/15/2009 9:19 PM ET
Member Since: 1/4/2008
Posts: 389
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I suppose I could.  Nah, I don't want to make a bigger deal out of it than it is.  It's just sort of disappointing when I thought I did a good job of packing it!

Thanks for the input! =0)

Date Posted: 10/15/2009 9:30 PM ET
Member Since: 11/30/2007
Posts: 5,005
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One time I wrapped a book with stiff brown paper and taped it well. I thought it was very well wrapped. I even showed my husband and he commented on well wrapped it was.  Well, it was RWAPed as damaged by the PO. The member pmed me and told me that it had looked like the PO machine had eaten up my book. He told me that it wasn't my fault as it was well wrapped. He even contacted PBS that I had wrapped it well and it wasn't my fault. Anyway, I still refunded his credit and he marked it as resolved. Now, I know that I didn't have to refund his credit and he didn't ask for it either. RWAPs by the PO are confusing to me as far as what is my role in it if I wrapped it well? Why should we have to feel like we owe someone a credit when it isn't our fault. If our wrapping was the fault, then I can understand refunding the credit, but not if we wrapped it well.

Date Posted: 10/15/2009 10:06 PM ET
Member Since: 4/25/2007
Posts: 11,631
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Even the best wrapped packages can get damaged in transit.  It happens.

You're not obligated to return his credit.  Offering to is what I'd do.  It's not your fault and not the receiver's fault so it's up to the two of you to decide who's out the credit.  Think about it from the other side.  You receive a book that's clearly wrapped well but the PO has damaged it.  Would you want your credit back or not?

Date Posted: 10/15/2009 11:12 PM ET
Member Since: 1/30/2009
Posts: 5,696
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I received a book that looks as if someone had taken a couple of swipes at it with a pick axe.   Whatever hit t punctured the first 150 pages of the book.  Things happen.

Date Posted: 10/15/2009 11:40 PM ET
Member Since: 1/17/2009
Posts: 10,040
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If it was damaged by USPS, you do not have to return the credit. This is defined in the PBS rules. You are not in control of what USPS does. The only thing is, if you think the packaging contributed to the damage (like if you used scotch tape or something), then you should refund the credit.

This is the way PBS evenly divides the risk of USPS damaged/lost books.

A lost book, the sender is out the credit and the book, the requestor gets the credit back.

A damaged by USPS book, the sender gets the credit, the requestor gets the damaged book.

Other than if you think the packaging was bad, there is no reason to refund the credit.

Last Edited on: 10/15/09 11:40 PM ET - Total times edited: 1
Date Posted: 10/16/2009 1:49 AM ET
Member Since: 7/19/2008
Posts: 15,484
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Books do get damaged in transit.  If someone reports enough of them, then PBS will notice it. 

I had one where you could see the tire mark on the wrapper where the truck broke the spine.  Well wrapped and dry.  But ruined.

Date Posted: 10/16/2009 4:58 AM ET
Member Since: 5/18/2007
Posts: 13,221
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I think the post office is capable of destroying anything no matter how well packaged. But as someone else said, it's not your responsibility so you don't have to do anything about it. I've had a couple coming to me royally wrecked by the PO. I never expected the sender to do anything. It wasn't their fault because you could tell the books were wrapped extremely well. 

Date Posted: 10/16/2009 10:32 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I received a book one time wiht a boot print on one side and tire tracks-yes tire trackes on the other side.  There were also what looked like machinery bite marks.  (kind of funny considerring it was a book about BDSM).

Anyway, I don't ask for a credit back when it's obviously postal damage.

Ms K. (MsK) -
Date Posted: 10/16/2009 11:06 AM ET
Member Since: 10/1/2005
Posts: 126
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I rec'd a book damaged by the post office.  The book was over an inch think with heavy front & back covers. The binding was a covered spiral, but that book was indestructable..... until the post office got it...

It had been bent almost in half... and rebent... it looked as if it had been through a trash compactor!! It had been well wrapped, but short of metal plating, which would have made it ineligible for media mail, nothing could have stopped the damage!!

I got my credit back from PBS & the original 'giver' got to keep their credit.  It wasn't their fault.

Date Posted: 10/16/2009 11:34 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Oh hey, I received a book last week (fortunately undamaged) wrapped in one layer of paper and sealed with scotch tape. 

Unfortunately, the USPS is known to employ the Sampsonite Gorilla and several of his close relatives 

ETA:  I miss Bernhard in these discussions, hope his RL situation is improving!

Last Edited on: 10/16/09 11:35 AM ET - Total times edited: 1
Date Posted: 10/16/2009 12:47 PM ET
Member Since: 8/23/2007
Posts: 26,510
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PBS doesn't give credits back when the post office damages a book. Or when a bad book is sent. If you got your credit back it came from the sender.

Date Posted: 10/16/2009 1:16 PM ET
Member Since: 6/20/2007
Posts: 5,008
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I once received a damaged shipment from a boxer with whom I've swapped several times.  It looked like the package got caught on a conveyer belt--you could see the black streaks where the packing material and the first few pages of the books were continually rubbed against a black conveyer belt.  Not the sender's fault!

Date Posted: 10/16/2009 5:51 PM ET
Member Since: 1/4/2008
Posts: 389
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**You receive a book that's clearly wrapped well but the PO has damaged it.  Would you want your credit back or not?**

I guess I can honestly say if I received a book damaged by the USPS I wouldn't ask for my credit back.  That's not fair to the sender and I have enough other books to trade, so I wouldn't worry about one unpostable book. 

In my case, the sender was very nice and, though I had offered his credit back, he said he realized it wasn't my fault.  I appreciate his kindness, especially since I'm so credit poor! lol!