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Topic: Requestor wants me to send even though doesn't meet her RC - taken care of

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Subject: Requestor wants me to send even though doesn't meet her RC - taken care of
Date Posted: 1/23/2011 10:29 AM ET
Member Since: 6/26/2010
Posts: 653
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A member requested a book from me with an RC stating NO EX-library editions among other RC's.  I had to decline due to this being an ex-library.  She requests the book again and sends PM stating that she still wants it even though it doesn't meet her RC.  She still has the RC up and she wants me to accept.  Should I ask her to turn off her RC and order again, or just accept and keep her PM as proof that she still wants it if she decides to RWAP and say it didn't meet her RC?  Thoughts?  Thanks?

Last Edited on: 1/23/11 10:25 PM ET - Total times edited: 1
Date Posted: 1/23/2011 10:34 AM ET
Member Since: 6/29/2007
Posts: 17,400
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Ask her to remove her RC and re-request the book.

Cathy A. (Cathy) - ,
Date Posted: 1/23/2011 11:31 AM ET
Member Since: 12/27/2005
Posts: 4,150
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Do not send the book if the request has RCs and your book doesn't meet them. If she wants the book anyway, she needs to turn off the RC, request the book again, then turn the RC back on. I'd decline the request and explain that in the box where you give a reason for declining.

Date Posted: 1/23/2011 12:10 PM ET
Member Since: 11/30/2007
Posts: 5,014
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I would never accept a book that still had the RC after the requestor told me to send the book anyway. Chances are good that she could forget, see that the book doesn't meet her RC and RWAP it. She needs to remove her RC for your book if she still wants it, otherwise I would decline her request.

Date Posted: 1/23/2011 12:29 PM ET
Member Since: 1/17/2009
Posts: 10,130
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IMO, it is enough that you have the PM. I've done that once (member requested the second time with the RC still on, book did not meet the RC but we had had a discussion about the book in some PMs first), and it worked out just fine, no problems.

To be perfectly safe, you could go thru the whle re-request thing. But really, if you have the PMs ... I don't see why that would not be enough proof in case of an issue.

Date Posted: 1/23/2011 1:41 PM ET
Member Since: 7/19/2008
Posts: 15,485
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There is now a little button on the request that members can check to turn off their RC for that one order only.  It is their responsibility to turn it off.

Yes, you have the PMs to cover you.  But why risk it?

Date Posted: 1/23/2011 1:58 PM ET
Member Since: 12/28/2006
Posts: 14,177
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What Emily said.  PM's would probably do the trick if there's questions later, but IMO try the safer route first and ask the requester to turn off RC's for this transaction...much cleaner and less potential for problems.

Date Posted: 1/23/2011 2:52 PM ET
Member Since: 4/28/2009
Posts: 10,086
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Don't you love that new button to turn off the RC for just one order?  I had ordered a book for daughter at college and forgotten that my RC would show up even though I used the "alternate address" option. But sender knew me and so kindly asked before just turning it down.  Now that button would have been handy and I'm so glad to know it's there the next time I want to send books to my older girls who don't live with me and thus don't require my RC.

Date Posted: 1/23/2011 5:19 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I wouldn't accept unless the RC was turned off. 

Date Posted: 1/23/2011 10:25 PM ET
Member Since: 6/26/2010
Posts: 653
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Taken care of.  She turned off RC and now all is well.  Thanks everyone for the thoughts.

Date Posted: 1/23/2011 11:54 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Great Forrest, that's the best option!

Date Posted: 1/24/2011 2:04 PM ET
Member Since: 4/23/2007
Posts: 9,520
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I know this is over but I wanted to add that I ordered a book from someone and was not sure if the uncheck of my RC had gone through. So I sent a PM stating I still wanted the book, adding the words, "and this PM shall serve as proof that I want the book regardless of my RC". That way there was no doubt.