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Topic: resolved

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Subject: resolved
Date Posted: 11/15/2010 9:50 AM ET
Member Since: 2/2/2010
Posts: 1,206
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I waited in long line today at PO with one package that I had printed DC from PBS.  I was told that since I didn't print the postage at that time, I would have to pay for DC again from PO.  I walked out.

 

I have been previously advised by members here to print something from USPS site but when I look I just see something saying you can print DC from other sites but nothing that tells them what to do with it. 

 

Please tell me how to get my postal workers to help me! 



Last Edited on: 11/15/10 12:32 PM ET - Total times edited: 1
Date Posted: 11/15/2010 11:55 AM ET
Member Since: 8/18/2008
Posts: 7,759
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If you do not print postage on your package and just print the DC on it, you will still be charged 19 cents at the Post Office for the electronic DC.  The charge PBS charges for a DC-only label (27 cents) is their fee for using the service--you still have to pay the DC at the Post Office.  However, even if you add the 27 cent charge + 19 cents electronic DC, you are still better off than the regular 80 cents DC fee if you'd not already printed the bar code.

 

Hope that helps!

Date Posted: 11/15/2010 12:31 PM ET
Member Since: 2/2/2010
Posts: 1,206
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Thanks Shelia. 

I went to a different PO at lunch at she was a little confused but was willing to scan it, and then everything was fine.  Unfortunately, the PO near my house refused to scan it, and argued that I had to pay the .80.  ( I understand the .19, that isn't the problem).  Earlier today the postal worker helping me said that she remembered that I had done this before and their supervisor said that I was wrong.  Too bad for me because that PO is by the house and where I have to go to get the mail as treasurer for my neighborhood.  I may have to start using the postage from PBS, at least to get through the holidays, since that post office is also at the mall and parking will be crazy until the end of the year.

Date Posted: 11/15/2010 12:48 PM ET
Member Since: 12/28/2006
Posts: 14,171
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*hugs* So frustrating Margaret, when all they have to do is scan the electronic DC when prompted by their computer and it figures everything for the clerks.  My local postal clerks insist it's almost idiot proof . . . unless they refuse to even try. 

In your position, I would consider calling and talking to the postmaster of the 'uninformed' branch.  Let them know their clerks are refusing to process legitimate electronic DC.  If the postmaster is also uninformed, get their name.  Then contact the regional postmaster and complain...loudly (you might even reprint a couple mailing labels in case they ask for the numbers to trace).  Verbally and/or in writing, but let them know your local branch is refusing legitimate e-DC.  This method of mailing is used nationwide by a multitude of businesses and USPS customers, there's NO excuse for being so out of touch with modern mailing methods.

If the situation is still not corrected, contact PBS.  Apparently we have our own USPS liason that can (and has in the past) intervened to get these untrained clerks up to speed. 

ETA - I've also run into a couple clerks that were unfamiliar with e-DC, but willing to run it through their computer and believe the results.  I don't have any complaints about those peeps.  But the ones that get cranky and refuse to even attempt processing it through the 'official' computer....UGH.



Last Edited on: 11/15/10 12:52 PM ET - Total times edited: 2
Date Posted: 11/19/2010 11:05 PM ET
Member Since: 1/19/2009
Posts: 61
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I'm not sure why some refuse to scan. I do it all the time to check things out. Nothing is permanant until the scanner is cradled and transmitted.  Anything can be deleted until the time of transmission.