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Restaurant Basics : Why Guests Don't Come Back...and What You Can Do About It
Restaurant Basics Why Guests Don't Come Backand What You Can Do About It Author:Bill Marvin An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant serv... more »ice. Provides a competitive advantage for restaurant operators.« less