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Topic: Return damaged book?

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Subject: Return damaged book?
Date Posted: 1/7/2008 6:50 PM ET
Member Since: 7/26/2006
Posts: 2,433
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I'm sure this has already been addressed, but the search didn't turn up anything. I thought I'd start another thread, rather than highjack someone elses. :) Anyway, I PMed someone who sent my a noticeably water/steam damaged book (all of the pages are wrinkly), and she/he replied asking me to send it back so I could get the credit back. Should I hold onto this unpostable so it doesn't end up in the system again and suck up the loss of my credit or should I send it back to her where I won't be guaranteed my credit will be returned? Any thoughts?
Cathy A. (Cathy) - ,
Date Posted: 1/7/2008 6:53 PM ET
Member Since: 12/27/2005
Posts: 4,180
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Ask the sender to read the Help Center item "A requestor says there is a problem with a book I sent!"

Right in there, in big letters, it says "In all cases of Problem transactions, the receiver does NOT have to send the book back to the sender."

Date Posted: 1/7/2008 7:43 PM ET
Member Since: 7/26/2006
Posts: 2,433
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I take it back. The lady just refunded my credit. :)

Last Edited on: 1/7/08 7:46 PM ET - Total times edited: 1
Date Posted: 1/7/2008 7:55 PM ET
Member Since: 4/25/2007
Posts: 11,832
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If the sender wants their book back, they either need to send you the money to cover the postage back to them or they need to send you an extra credit to cover the cost of the postage.  You do NOT have to send the book back at your expense.

Date Posted: 1/8/2008 11:51 AM ET
Member Since: 6/30/2007
Posts: 1,837
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You are NOT required to return the book to the sender.  If she wants it back, and you want to go to the trouble, she can send you TWO credits (one to cover postage), and you can send it back.  But I sure wouldn't return it without getting the credits first.

Date Posted: 1/8/2008 12:01 PM ET
Member Since: 5/10/2007
Posts: 5,526
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it is very possible with the cheaper paper that wrinkly pages do not always = water damage.  I think someone once said that the humidity in Florida creates some wrinkly pages. 

I'm not saying your book wasn't water damaged but just another possibility.

Date Posted: 1/8/2008 12:40 PM ET
Member Since: 1/8/2007
Posts: 8,139
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DH and I went to Cancun last year. Every book I brought with me wrinkled up, just from being in the humid air. But when I returned home, they straightened out again in our dry air. But I would think that some wrinkling would become permanent in a moist environment. But the wrinkles in the pages were definitely not water damage (as in spilled something on the pages). They were distinctly different. (Not sure I can describe it.)

This year, I plan to take pictures of a book I'm bringing with me before and after I get home as a little experiment. What I saw last year piqued my curiosity, LOL!

Last Edited on: 1/8/08 12:40 PM ET - Total times edited: 1
Date Posted: 1/8/2008 12:48 PM ET
Member Since: 7/26/2006
Posts: 2,433
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Unless she took it on vacation, I'm pretty sure that it's steam or water. I would probably consider those wrinkly vacation books 'water damaged', because they, indirectly, are. I live in Georgia and have a pile of humidity damaged books that I can't post because they look like water damage and I would hate to receive one. Thanks everyone. :)