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Topic: Returning RWAP book

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Subject: Returning RWAP book
Date Posted: 7/16/2010 5:33 PM ET
Member Since: 3/27/2009
Posts: 1,516
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Can someone please tell me where in the Help Documents to find the part about me not being required to return a problem book to the sender.  Or if she wants me to she needs to send me an additional credit or cover the postage for me to return it.

Or if you know where it is can you copy and paste it in here so I can copy and paste it into my pm to her?

Thank you so much!

Date Posted: 7/16/2010 5:39 PM ET
Member Since: 6/29/2007
Posts: 17,249
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From the topic - A requester says there is a problem with a book I sent!

If a book you sent was marked received with a problem, you will receive an email from PBS notifying you of this, and including a link to the information here.   The information below will help you sort out what the different problem categories are, and also help you resolve the problem swap.

Basically, if you get a Personal Message about the problem, you should:

  • read the information in the PM to understand what the problem was (and consult the information below if necessary to decide if this was indeed a problem swap)
  • reply to the PM offering resolution if there was a problem OR disputing the problem if you believe that this was not a problem swap
    • You can refund credit from the swap itself (click Request Details on the swap in your Transaction Archive to see the Refund button)
    • If you dispute the nature of the problem: you should be sure to write your PM response to the requestor by clicking the PM button on the swap in your Transaction Archive.  This will record your response on the transaction and if your account is ever reviewed for problem swapping, this information will be there to explain what happened in this swap.

  • Remember that the requestor is not required to send the book back at his or her expense.   There is more information about this below.  The sender of a problem book does risk losing credit, book and postage; this is the incentive NOT to send problem books.

 

 

 

If you are contacted by a requestor about a problem transaction:

  • Please be courteous:
    • The requestor MAY have clicked the wrong button, or may be mistaken about whether or not the transaction was actually a problem, but that could be because she or he is new to the site, or is not clear on the rules.
    • Everyone makes mistakes sometimes. Gentle handling of this situation will minimize unpleasantness.
    • Even if you get a rude PM, do not respond in kind.  Abusive PMs should be reported to us.
  • We know that no one wants to have problems with their transactions!
    • Please do not take it too much to heart if you have a book you sent marked received with a problem.
    • If you did wrong, simply learn from this, and resolve not to repeat the error.
    • One problem transaction will not mar your account! However, a pattern of poor sending will jeopardize PBS membership. Best to learn from errors before it is too late: see specific information about the different "Problem Transaction" scenarios below.
  • A requestor does NOT have to return the item in a "problem" transaction
    • if the sender wants the item back, he or she should send postage or a credit to pay for its return.


Last Edited on: 7/16/10 5:40 PM ET - Total times edited: 1
Date Posted: 7/16/2010 5:39 PM ET
Member Since: 8/25/2007
Posts: 13,134
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I just copied and pasted this myself a few days ago.  It cam directly from the Help Docs:

"A requestor does NOT have to return the item in a "problem" transaction
if the sender wants the item back, he or she should send postage or a credit to pay for its return."

Date Posted: 7/16/2010 5:45 PM ET
Member Since: 3/27/2009
Posts: 1,516
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Thank you!  That is exactly what I was looking for and couldn't find.