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Topic: Revisiting my RC.... again

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Subject: Revisiting my RC.... again
Date Posted: 7/26/2011 12:54 PM ET
Member Since: 8/3/2009
Posts: 545
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I just got a rejection and a snippy note regarding my RC, so I am asking everyone's opinion on whether it's clear or has any problems. All I want to achieve with my RC is to avoid getting ex-library books and hardcovers without dustjackets, yet it seems that some people respond negatively to RCs no matter how clear and reasonable they are (and don't just restate site rules).

My RC currently reads:

"No ex-library books with visible markings, please.

if you are sending a hardcover book which originally came with a dust jacket, and no longer have the dust jacket, please reject my request. Thanks!"

 

The rejection, which I will not repost verbatim because unlike my rejector, I try not to be rude, was basically saying "this is a PAPERBACK, I follow the rules of the site and resent anyone having conditions. Are you requesting this to resell it?" except in more detail and with more venom. 

 

I had thought I'd added a bit about clarifying the paperback confusion that some senders seem to perennially have, but apparently not. (Seriously, how hard is it to understand "IF this is a hardback, yadda yadda" doesn't apply to paperbacks?) Thanks for any feedback. 

I really wish there was a way to respond to someone who's rejected your request, in general. A week or two ago I got a nice rejection stating that the book they had was ex-library, and I'd love to write them and say thanks for their courteous response, even though they couldn't send me the book. And this person - well, I'd wait to cool off, but then I'd like to be able to share with them why people might have RCs and that it has nothing to do with being a reseller. (I can't imagine anyone would actually get ahead on trying to resell via PBS anyway; the credits are high value and any book that's worth much comes up so rarely anyway.) 

 

P.S. to anyone who dislikes RCs and won't send to anyone who has one: it's your prerogative, but please just reject someone's request without insulting them. 



Last Edited on: 7/26/11 12:54 PM ET - Total times edited: 1
Date Posted: 7/26/2011 1:13 PM ET
Member Since: 11/14/2005
Posts: 1,442
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Laura, I am so sorry your RC's were met with such venom.  I read them and would have absolutely NO problem sending a book to you (as long as it met the conditions).  They are polite and easy to follow.  I know how you feel, though.  My RC was rejected only once, implying that I was trying to get a free credit.  I was hurt, but then I figured it was HER problem -- she lost out on a credit!

-Deb

Date Posted: 7/26/2011 1:20 PM ET
Member Since: 1/22/2011
Posts: 2,401
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Laura,

I submit for your consideration-- you are never going to change the people who bitterly resent RC's. Don't feel bad, waste your energy, try to change them or worry about it. They are mean and you don't need the negativity in your life. Plenty of folks here are pleasant and friendly.

Date Posted: 7/26/2011 1:24 PM ET
Member Since: 3/27/2009
Posts: 1,516
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I wouldn't have a problem sending you a book either.  I think your RC is polite and clear.  I'm sorry you got a rude response.  Maybe you should report it.  There's no reason for that kind of behavior.  It's simple to turn down a RC without being rude about it.  

Date Posted: 7/26/2011 1:24 PM ET
Member Since: 8/16/2007
Posts: 15,200
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The problem is not with your RC, but with the receiver of your request.

I am a firm believer that the quality of their book directly correlates to the quality of their personality shown in their response. You clearly avoided getting a very nasty book.

Date Posted: 7/26/2011 1:36 PM ET
Member Since: 8/3/2009
Posts: 545
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Ha, I hadn't thought of that, Melanie, the book might have some bad karma attached to it, that's for sure! Thanks, everyone. You are likely right that this is one of those things where the two sides are never going to get along,  and the best thing for me to do is take a deep breath, let it go, and move on. It is just aggravating, not only because I felt insulted, but because I was really looking forward to receiving the book and it's not one that's posted very often. (And it's a book for a hobby where I have always found people remarkably pleasant and courteous... until now.)

I found their response inappropriate in tone and to a certain extent in content (when they implied I was breaking the site rules on reselling) but I don't know if it is worthy of reporting. After all, I am sure that they are convinced that I am a dastardly fiend trying to take advantage of innocent book traders, and that they are totally in the right. And to their credit they didn't use any foul language or break any of the site rules. There are always (at least) two sides to every story. 

Date Posted: 7/26/2011 1:38 PM ET
Member Since: 1/17/2009
Posts: 9,911
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"No ex-library books with visible markings, please.

if you are sending a hardcover book which originally came with a dust jacket, and no longer have the dust jacket, please reject my request. Thanks!"

Yes, your RC does not seem bad to me. And it should not have instigated a rude response. But, that doesn't mean that it couldn't be inproved a little bit.

FOr example, I'll be honest and say that I have never seen a ex-library book without visible markings. I just don't know what that means. Visible where? Does that mean visible on the outside of the book, but they are OK on the inside? Are "markings" writing, or does that include stickers and stamps? I just don't know what you mean by that. So, I would re-write that part.

Also, YES, people will get confused unless you make it extremely clear that your dustjacket condition does not apply to paperbacks. I have a similar RC and I got rejections of it because people were confused that I ordered a paperback, even though my RC very clearly only applied to hardcovers. So, I added the obligatory "If this request is for a paperback, I have no special conditions" to it. No more rejections anymore when I order a paperback.

For hardcover and paperback book requests: Please, no ex-library books.

For hardcover book requests ONLY:  Please include the dustjacket. In the case where a hardcover book has an illustrated cover but not a dustjacket, that is also OK.

Thanks very much!



Last Edited on: 7/26/11 1:40 PM ET - Total times edited: 1
Date Posted: 7/26/2011 1:39 PM ET
Member Since: 8/23/2007
Posts: 26,510
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 I would just turn the RC off when requesting paperbacks. 

This person may have gotten burned by someone with an RC before and so is now anti-RC.  Or maybe they were worried that you thought you were ordering a hardcover and were doing to ding them.  (I had someone ding me for wrong binding when it was their fault-I sent what they ordered-they weren't paying attention). 

Date Posted: 7/26/2011 1:42 PM ET
Member Since: 8/19/2007
Posts: 4,283
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Laura - Sorry you got such a negative response from your RCs.  Having said that I would turn down your RC due to the fact  that I would be uncertain exactly what you mean by 'no visible markings."  If you don't wish to receive ex-library books, I'd just say "No ex-library books, please". 

I send out quite a few ex-library books, and try very hard to remove all the library markings on the plastic dustjacket that I can, but sometimes you can't get them all as they're under the plastic.   Pat

All I want to achieve with my RC is to avoid getting ex-library books and hardcovers without dustjackets, My RC currently reads:

"No ex-library books with visible markings, please.

 

Date Posted: 7/26/2011 2:57 PM ET
Member Since: 11/6/2005
Posts: 642
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I wouldn't send any hardbacks, as I receive many from here and have no idea if it had a dust jacket or not.  Other than that confusion, to me, everything was clear.

 

Date Posted: 7/26/2011 2:59 PM ET
Member Since: 2/5/2007
Posts: 30,800
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Thousands and thousands of good, polite swappers on PBS and YOU get the one grumpy, fussy person!  Just shrug it off and realize it's about THEM not you.

Date Posted: 7/26/2011 3:38 PM ET
Member Since: 9/8/2009
Posts: 620
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I have a low tolerance for snarky RCs and will reject them at the top of a hat even if my book complies with them, but I'd certainly be happy to send you a book if I received your RC.  So no, I don't think your RC is at all rude, out of line, or ambiguous. 

But seriously, don't you just wish you could PM people like that back and ask, "Who peed in YOUR Cheerios this morning?!?"  smiley

Date Posted: 7/26/2011 6:46 PM ET
Member Since: 8/26/2006
Posts: 9,336
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If you feel the response was over the line as far as venom goes, please report it to the Admin Team.  The sender needs to lighten up before s/he drives away some nice new member.

To talk to the Admin Team, go down to the bottom right corner of any page, and under "company" click on "contact us."  Use the Feedback option there.  We can't tell who responded to our RC, but they can.

Date Posted: 7/26/2011 7:02 PM ET
Member Since: 4/24/2008
Posts: 310
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Sounds polite enough to me.

 

Date Posted: 7/26/2011 8:53 PM ET
Member Since: 5/15/2008
Posts: 193
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I send out quite a few ex-library books, and try very hard to remove all the library markings on the plastic dustjacket that I can, but sometimes you can't get them all as they're under the plastic.

Pat, as a side note, I personally can't stand when people try to do that -- I'd rather have the stickers.  Some people do more damage removing stickers.

Date Posted: 7/27/2011 1:59 PM ET
Member Since: 7/24/2005
Posts: 356
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I suppose, as someone just said, there are some members who oppose all Requestor Conditions.

I, too, have a very politely worded RC for hardback books asking for the dust cover if the book is supposed to have one.   However, I was just turned down for a wishlisted hardback book and was given the following reason:

"I no longer send books to requestors with "conditions" other than health related issues."
 

Date Posted: 7/27/2011 2:47 PM ET
Member Since: 2/5/2007
Posts: 30,800
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Jan, I think that is the polite way to respond if you choose to not send to someone because of their RC.  

You are allowed to have any RC you want, but the sender also is allowed to turn you down.  I think it should be done in a way that doesn't make it personal.

Date Posted: 7/27/2011 5:14 PM ET
Member Since: 8/3/2009
Posts: 545
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Thanks for the suggestions to improve my RC; they are very helpful. I will edit it to clarify the ex-library thing and include a bit about paperbacks having no additional conditions. I have my whole wishlist on auto-request, so I don't think there's a way to remove the RC for paperbacks only, unfortunately. I changed that after I'd missed a few offers when I wasn't online for a couple days in a row. 

 

"I, too, have a very politely worded RC for hardback books asking for the dust cover if the book is supposed to have one.   However, I was just turned down for a wishlisted hardback book and was given the following reason:"I no longer send books to requestors with "conditions" other than health related issues.""

See, I have to admit this would get on my nerves too, Jan. How hard is it to reject for an accurate reason, like your book not having the dust cover, rather than rejecting a whole group of people wholesale and being snippy with your scare quote in the process?  Normally it's not hard to tell if a book is supposed to have a dust jacket. Sure, there are a few edge cases but generally the ones with a glossy cover didn't have one and the ones with a simple cover with only the title on the spine came with one. But I fear if I try to get into that in my RC I will get even more rejections. 

 

Ah well, I am getting exercised on the subject again and that profits no one. Moving on now...



Last Edited on: 7/27/11 5:18 PM ET - Total times edited: 1
Date Posted: 7/27/2011 5:27 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I think that was a perfectly polite response. They probably got burned by someone with an RC and so now only accept basic ones like "no pets" or "no smoking" type ones.  Or they just don't wnat to deal wiht any RCS (which is their right) and thought the response they gave was more polite than (I don't do any RCS at all).