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Route to Customer Satisfaction is Through Employees: Impact of Management Practices
Route to Customer Satisfaction is Through Employees Impact of Management Practices
Author: Amit Gupta
I strongly belief that the route to customer satisfaction is through employees, especially for service businesses where customer interface is a critical part of the delivery process. The current book builds on the research on positive influence of employees? perceptions of service climate and service quality on customer satisfaction. We test a m...  more »
ISBN-13: 9783838338675
ISBN-10: 3838338677
Publication Date: 3/16/2010
Pages: 164
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Publisher: LAP Lambert Academic Publishing
Book Type: Paperback
Members Wishing: 0
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