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Topic: Is there a rule for wrapping audio books for shipping? + damaged by UPS req

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Subject: Is there a rule for wrapping audio books for shipping? + damaged by UPS req
Date Posted: 2/18/2013 12:54 PM ET
Member Since: 12/30/2010
Posts: 6
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I have sent several audio books off the way I thought pbs suggested, which is no different than regular a book. Is this correct or am I supposed to ship them differently? I have sent several with no issue but just got a message that a requestor is asking I give them one credit back because the cd jewel case got damaged in shipping because I didn't wrap it in bubble wrap. I did put little pieces of bubble wrap inside to hold the cds in place so they wouldn't get knocked loose and get scratched up. Receiver says bc of that, the little ring holding the cd in place got broken. So my question is, is there a set rule for shipping audio cds? And if there isn't, should I refund her the credit? She is only asking for one, which isn't horrible, but I think if I didn't violate any Shipping rule, should I have to refund the credit? Imo, cd cases aren't hard or expensive to replace but audio cds are usually pretty expensive and I would rather not give credit for a jewel case... I don't have so many credits laying around that it would be no biggie for me. I have never had a problem with any of the others I have sent out, which either means there were no problems or they didn't bother to contact me.
Date Posted: 2/18/2013 1:24 PM ET
Member Since: 3/4/2007
Posts: 4,579
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You violated no shipping rules, the cds arrived in good condition, so you don't owe her a credit.  Using cd cases isn't even a requirement for shipping, it's a suggestion. 

Date Posted: 2/18/2013 1:33 PM ET
Member Since: 2/2/2009
Posts: 3,789
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If the CD's are operable, I certainly wouldn't refund her credit.  It doesn't appear as if you're under any obligation to do so.

Date Posted: 2/18/2013 2:36 PM ET
Member Since: 12/30/2010
Posts: 6
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Thank you for your comments! I appreciate the help!

Date Posted: 2/19/2013 11:20 AM ET
Member Since: 12/28/2006
Posts: 14,177
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I also agree.  Original container is not required for CD's and therefore the fact that yours arrived damaged is irrelevant for the purposes of RWAP and credit returns.  Unless the CD's arrived damaged, then there might be grounds to consider if the package was wrapped securely. 

For myself, I probably wouldn't mail a jewel case with only a bit of paper for protection, they are brittle and break easily.  Those plastic DVD cases are a bit more flexible and less prone to damage.  I'd probably find a small box to pack a jewel case in.

Last Edited on: 2/19/13 11:24 AM ET - Total times edited: 2
Date Posted: 2/19/2013 5:07 PM ET
Member Since: 4/28/2009
Posts: 10,057
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I agree with Denise-- the jewel cases are easily cracked, even when they aren't going thru the mail!  I have bought several thru Amazon vendors who didn't use bubble wrap and the cases arrived cracked so it does seem that without the protective wrap it is very likely damage could occur.  but no, I don't feel you truly "owe" them a credit for that, but I would change how I mail them in the future.

Date Posted: 2/19/2013 9:33 PM ET
Member Since: 8/6/2006
Posts: 602
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We put bubble wrap around the case but do not mail them in a box unless quantity dictates. As was already stated, the case is not even required to be sent. We send the case for the safety of the cds and have received and sent broken cases. Never have I complained or received a complaint when the case was broken. Sorry it happened to you but you did nothing wrong.

Date Posted: 2/22/2013 9:31 PM ET
Member Since: 8/18/2010
Posts: 1,540
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I use bubble envelope mailers for mine, or wrap them in bubble wrap.

If USPS breaks them after that, I figure it's just circumstance. 

Jewel cases are like 10 cents at my local thrift store.  Not exactly a credit.  :)

Last Edited on: 2/22/13 9:32 PM ET - Total times edited: 1