i sent out a paperback book last week to a member. they received it this evening and are claiming Insufficient Postage. i know i sent the right postage on the envelope because i went up to the counter at the post office and paid for it on the spot. here are the pms.

Member:

I would just keep communicating with the member for now. They may have marked the wrong book rec'd. I have done that.

If it isn't resolved between you two, i would then communicate with PBS, they can look at your communications & your member number and hopefully resolve the problem. Good luck

It does sound like the requestor confused your book with another order.

regarding those kraft brown envelopes. I buy them at some office supply stores. The stores have their own brand and they are usually pretty cheap. I got a 100 count box at Staples once for $4.95.

If you have a Sam's near you (don't know about Costco) you can get the padded envelopes in the paperback and hardback size very reasonably. Also I get my packing (shipping) tape at Sam's and it's much cheaper than Staples or anywhere else. Pat

Molly,

The recipient is obviously wrong, save your communications so there's a record of it. 

You have resolved it by answering her message. That's what PBS requires, that when you are notified of a problem you provide an answer.

If you had discovered you were at fault somehow then I would have recommended some further action to resolve, but you aren't, so you are done.

There is no need for you to communicate with her any further in my opinion. You can if you want to, but if she remains confused, you can safely say something along the lines of, "thanks for your communications but I have explained what I think happened and I consider this matter resolved." 

I agree with Sara. As long as you got the credit for the book, you are good to go.