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Topic: Rwap

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Subject: Rwap
Date Posted: 6/6/2015 1:51 PM ET
Member Since: 7/24/2011
Posts: 708
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Sigh. Okay, so I received a wishlisted book with writing/highlighting that was not disclosed before the transaction. I will not be asking for my credit back, since I would have accepted the book if it had been disclosed.   I know I should RWAP it, but then what?? Since I'm not asking a credit refund, would I still have to go in to the transaction archive and then mark it resolved? Or does it not give that option since I'm not asking her to do anything to resolve the matter? I haven't had one of these before. And I hate confrontation, lol! Thanks :)

Date Posted: 6/6/2015 2:36 PM ET
Member Since: 2/12/2006
Posts: 4,349
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Stephanie, earlier this year I had the same thing happen. The sender was a fairly new member (less than a yr).  I did mark it RWAP, and didn't ask for my credit back.  The sender contacted me and offered the credit - I replied that I didn't want my credit back and wasn't trying to cause embarrassment, but simply wanted the sender to be aware of the necessity of checking before mailing. 

Maybe that seems a hard way to get the point across, but I had no way of knowing if the book I received was a one-time oversight or if this was or might become too easily repeated.  As has been posted innumerable times, one RWAP isn't going to be a problem for the sender, but it could be the one that puts PBS on alert. 

Date Posted: 6/6/2015 11:10 PM ET
Member Since: 8/26/2006
Posts: 9,336
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Yes, you can uncheck the box requesting the credit refund, write a note that you don't want a refund, Then maybe wait a couple of days, and as long as you don't get a rude response mark it resolved.

Date Posted: 6/7/2015 3:13 AM ET
Member Since: 4/29/2013
Posts: 35
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Anna, your story sounds almost exactly like mine, except in my case, I was the newbie sender! I'm also very non-confrontational, so I was very appreciative that the receiver was polite and understanding when informing me of my error.

Hopefully this sender also made an honest mistake and will respond graciously to a kind, "just so you know."

Date Posted: 6/7/2015 5:45 AM ET
Member Since: 12/28/2006
Posts: 14,177
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What Patty said.  A nice note to the sender letting them know the problem, do not request a credit return, and mark it resolved in a few days if you receive a pleasant reply.

Date Posted: 8/27/2015 5:58 PM ET
Member Since: 7/24/2005
Posts: 356
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What about when you received a book with lots of writing and underlining and no advance pm from the sender and you send a nice gentle message to the sender, thinking he doesn't know about the "no writing/no underlining" rule, and then he writes back that he's been sending out books for 9 years with writing/underlining and I'm the first one to complain about it.  His remarks were very snarky. He pronounced the non-fiction book he sent was a textbook.  I say it was NOT a textbook.  He was quite nasty about it.  I was not going to mark the book RWAP but I was not going to re-post it when I'm finished.  Now, since he was so nasty, I'm tempted to mark it RWAP but not ask for a credit refund.  Thoughts?

Date Posted: 8/27/2015 6:13 PM ET
Member Since: 5/15/2005
Posts: 1,328
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Edited to add: This response is to Jan

The correct way to mark that is RWAP, and it's up to you whether or not you ask for your credit back. But it sounds like this guy may go off on you if you take it further, so you need to decide if you want to deal with that. If his response is really rude or he continues to insist that he can send books out with writing, and underlining without getting approval first, then maybe TPTB need to get involved to set him straight.

Just to make things more confusing, TPTB have said that any book could be considered a textbook, so he's not wrong there. He just should have contacted you and gotten approval from you before sending a book with underlining. Writing on text pages is never okay to post or send.



Last Edited on: 8/27/15 6:14 PM ET - Total times edited: 2
Date Posted: 8/27/2015 8:12 PM ET
Member Since: 1/25/2010
Posts: 3,005
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The text-book rule only applies with prior notice and acceptance. His book may be a "text-book", but he did not post it as one.

Date Posted: 8/28/2015 2:48 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Jan, What they said above...TPTB are generous with the 'textbook' classification but the pm/permission requirement is firm.  If you received a book with highlighting/writing and did not receive notification and give permission, then yes you should RWAP.  Since the member admits to doing this multiple times you might consider forwarding the matter to PBS Admin.



Last Edited on: 8/28/15 2:54 PM ET - Total times edited: 1
Date Posted: 8/29/2015 3:54 PM ET
Member Since: 5/7/2009
Posts: 793
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I think you should RWAP it AND ask for your credit back.  If he was a member for 9 years there is no excuse for not knowing the rules and he should have plenty of credits to return one for his obvious mistake.  I really don't like people who don't take ownership of their errors.

Date Posted: 9/2/2015 3:33 PM ET
Member Since: 7/24/2005
Posts: 356
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I'm finally back.  Thank you all for your input; I greatly appreciate it.  I'm going to mark the book RWAP.

Jan