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Topic: Saga Continues - How to handle wrong book received

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Subject: Saga Continues - How to handle wrong book received
Date Posted: 11/8/2013 4:10 PM ET
Member Since: 7/24/2005
Posts: 356
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I ordered two books in a series from the same member.  She sent  one book, the first in the series,  but mistakenly sent me a different (and unwanted) book  instead of the number two book in the series.  I marked it RWAP and in the pm asked her if she still had the other title, the one she should have mailed to me.  She replied that she cannot find the other book  and, thus, won't be able to mail it to me.


Okay, it's now nearly 3 weeks later.  I pm'd the sender  after my first forum post and asked her to contact PBS admin to cancel the transaction.  I never heard a word from her and the book remained on my account page.    Then PBS declared the book lost in the mail around 10/29 and refunded my credit.  In the meantime, I ordered the book again from another member and it's enroute to me now.

In yesterday's mail, I received the originally-requested book along with a copy of a pm between the sender and another member to whom she had sent MY book in error in which she was asking the person who received my book to mail it to me and she would compensate her.

If the sender had pm'd me that the book was being mailed to me by the member to whom she'd mistakenly sent it, I would have been okay with that.  But since I didn't hear a word from her, I reordered the book. 

How should I handle this?  Am I obligated to go to my archive and mark the first book received?  I don't want to do so because I ordered the second book when I got no response to my pm to the sender about contacting PBS admin.


Date Posted: 11/8/2013 4:17 PM ET
Member Since: 4/28/2009
Posts: 10,207
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nope, sender HAD to notify you  ASAP that she was working on a fix so that you would hold off re-ordering.  You just need to let the sender know that another member is already sending you a book.  Since PBS already refunded your credit, at least you won't have a fight about that!

Date Posted: 11/8/2013 7:19 PM ET
Member Since: 4/25/2007
Posts: 11,698
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No, you don't have to mark it received since the other member told you they couldn't send the book to you.  She should have informed you that the book was sent to someone else and she was working on getting it to you.  Since she didn't and you ordered another copy, then you don't have to give her credit for the book.

Date Posted: 11/9/2013 12:15 PM ET
Member Since: 7/24/2005
Posts: 356
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Thanks so much for the help!


Date Posted: 11/9/2013 1:31 PM ET
Member Since: 4/2/2007
Posts: 6,022
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If the book was declared lost in the mail and you requested and received (or will receive) a second copy because you thought the first one was really lost:

  • If the postmark on the package was from the week before the book was declared lost (or later!), and you got no notification from the sender that the book would be/was mailed late: you do not have to mark this book received (this is the ONE case in which you don't have to mark a received book received: if a very late mailer without notice caused you to reorder the book and end up with two copies). 
  • OR: You can mark it received to note the late postmark, and ask for your credit back in your Personal Message to the sender.  If you don't hear back/don't get the credit back within 3 days you should contact us using the Feedback link at the top of the Contact Us page.
Date Posted: 11/10/2013 4:18 PM ET
Member Since: 8/16/2007
Posts: 15,225
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The sender may not have known whether the other person was going to cooperate or not and never knew the book was on the way to you. No way to PM you that the book was being sent if she didn't know about it. The other person might have planned on keeping it, then decided it wasn't the right thing to do and sent it without telling anyone.

Enough time has passed since the book has been marked lost that you are under no obligation to give the first sender any credit.