Sales Management Theory and Practice Author:Bill Donaldson Change is the one certainty. Changes in the importance of key customers, information technology and the globalization of business have had dramatic effects on sales operations over recent years. Taking into account and exploring these interesting and significant changes, this new edition of Bill Donaldson's highly successful textbook is fully up... more »dated throughout, making it the definitive text for undergraduate, postgraduate and MBA students of selling and sales management.« less