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Topic: Sender said my address is wrong

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Subject: Sender said my address is wrong
Date Posted: 9/15/2009 6:44 PM ET
Member Since: 4/9/2009
Posts: 2,235
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a sender said my address is wrong and he would send my book out for an additional credit the thing I have recieved 99 books and never once had an issue with my address what do I do?

Date Posted: 9/15/2009 6:46 PM ET
Member Since: 7/15/2008
Posts: 2,164
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Wait.  He wants two credits for one book?  Sounds like something that needs to be reported.  Maybe others will have something different to say.  And let me know if I misunderstood what you were saying.



Last Edited on: 9/15/09 6:46 PM ET - Total times edited: 1
Date Posted: 9/15/2009 6:48 PM ET
Member Since: 6/29/2007
Posts: 17,048
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Jennifer,

Do you know if he used the PBS mailing label or if he hand-wrote the address.  Also, did he indicate which message the USPS put on the book (undeliverable as addressed, no receptacle, unable to forward).   If the address that PBS has matches what he put on the package, he can take it back to the USPS and explain that the address is correct.  My PO has re-sent before without additional postage.

Date Posted: 9/15/2009 6:52 PM ET
Member Since: 4/9/2009
Posts: 2,235
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he said he mailed it to me and it got returned to sender so if i wanted him to resend the book i would have to send him another credit the thing i might believe it if he used dc which he didnt,  plus i have never had an address issue as long as he wrote it like it is it should be fine the worst thing that has ever happened is that someone handwrote my address once and the book went to my downstairs neighbor and not to me but she thrw it in my mailbox. I just dont understand what could have happened.

I read the help docs and he is within is right to ask for another credit but i have never had an address issue

Date Posted: 9/15/2009 7:00 PM ET
Member Since: 8/23/2007
Posts: 26,510
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If he refuses to take it to the PO to get them to send it again-you can just let the book go lost and you will get your credit back. He can then repost the book.

Date Posted: 9/15/2009 7:04 PM ET
Member Since: 2/19/2009
Posts: 692
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Jennifer,

If you haven't already, PM him your correct address and have him verify that it was addressed correctly. If so, then it is a problem with USPS and they will resend it without any additional postage as it is their mistake. *** I am assuming your address is correct in the PBS system since you said you have received 99 books with no issue. ***

If he didn't address it correctly, then it is his mistake and he should resend it at his cost.

I can't think of any scenario where it could be your fault.

Blessings,
Christina



Last Edited on: 9/16/09 10:21 AM ET - Total times edited: 1
Date Posted: 9/15/2009 7:07 PM ET
Member Since: 4/9/2009
Posts: 2,235
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thanks everyone i am pming him now

Date Posted: 9/15/2009 7:40 PM ET
Member Since: 8/16/2007
Posts: 15,185
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Also, he is within his right to ask if it a mistake YOU made.

If your address is correct in the system, you do not have to send him anything. Let the book go lost in the system; you will get your original credit back and can reorder the book through the system and not have to mess with buddying someone a credit for a book he might or might not have tried sending once already and he might or might not send it this time.

Date Posted: 9/15/2009 8:09 PM ET
Member Since: 6/13/2009
Posts: 433
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I use Paypal to print and pay for postage and there have been a few times when the PBS address was not accepted.

It would come up with the recommended address and usually the problem was with an abbreviation - it didn't like Cr for Circle, Av wasn't accepted but Ave was and such like.  Anytime this happened, I just put in what USPS advised and sent the books and so far they all arrived safely. 

Date Posted: 9/15/2009 11:03 PM ET
Member Since: 8/15/2007
Posts: 201
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You could double check your address with the USPS to make sure that the way you entered it into PBS matches the way they standardize addresses (although since this isn't your first swap, I don't know why it should become a problem now).  If you follow the link to find a zip code, you can enter your address and the system will show you your standardized address, which is usually almost exactly the same but in annoying CAPITALS.  If everything's good, then I'd advise him to follow Christina's advice and take it back to the post office.