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Topic: Sender mailed very late

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Jen W. (syne) -
Subject: Sender mailed very late
Date Posted: 1/11/2011 6:21 PM ET
Member Since: 9/7/2010
Posts: 139
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I have a small issue and wanted to get opinions on how to handle it. I requested a book in December, it was marked as mailed by the sender. I never received the book and today PBS marked it as lost in mail. I got an email saying this, and I'm guessing the sender did too. The problem is, the sender sent me a pm after the book had been marked lost, saying that they did not get it mailed due to some family issues. They also said that I should get it in a few weeks. I take that as they either just mailed it or will mail it soon. The 3 weeks I waited for the book, I never got any communication from the sender saying it would be late. I already got my credit back from PBS today. So if the sender has mailed it, is it expected or me to mark it as mailed? Or is it okay to keep the credit because they are just now sending it 3 weeks late and never told me it would be late?
Date Posted: 1/11/2011 6:27 PM ET
Member Since: 8/16/2007
Posts: 15,194
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If you do not receive another copy of the book, you need to mark it received. That's the deciding fact in these cases. Mailing after the lost date does make them risk losing the credit, but if you get only one copy of the book you are not out anything you wouldn't already have been out had they mailed it on time other than patience.

If you do not want the book, send them a PM saying NOT to mail it if they haven't done so already. I would also ask for confirmation on when and if  the book was actually mailed.

Jen W. (syne) -
Date Posted: 1/11/2011 6:37 PM ET
Member Since: 9/7/2010
Posts: 139
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Okay, thank you. I just want to be fair about it. I will do that and maybe just make a comment to PBS.
Laura M. (LMM) - ,
Date Posted: 1/11/2011 8:26 PM ET
Member Since: 12/12/2005
Posts: 524
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Make sure you fill out the information about the postmark, etc when you mark the book received, Ifthis member has a habit of late sending TPTB need to know.

Date Posted: 1/11/2011 8:49 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Per PBS guidelines, the sender is supposed to contact you and ask permission if they are mailing more than a few days late.  Although you should clearly indicate the late mail date when logging in a book (including in the comment section), as long as you have not received a second book PBS asks that you log the book in from your Transaction Archive. 

FYI - The book replacement does not have to be from PBS, (example) if you pick it up locally at your UBS after being marked lost but before receiving the book...you do not have to log it in (and pay the credit).

In the forums, we've wondered just how long TPTB expect the requester to accept responsibilitly for late books.  A week, a month, 3 months (yes members have received books that have counter postage dated several months after the book was marked mailed).



Last Edited on: 1/11/11 8:50 PM ET - Total times edited: 1