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I got a book I didn't ask for. What steps do I take to correct this. Do I contact PBS or the sender (mailer) first? Please help! |
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Contact the sender and tell them what happened. |
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That is easy enough! No form to fill out? No reports to write?.......... if only everything else in life was this simple! |
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Hi Anna, Check the PBS Help Center for "I received a book I didn't request," and you'll find the info you need. |
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Did you mark the book Received With a Problem? Wrong Book is an option. When I got two books mixed up that's the way they each handled it. They forwarded the books to each other and I refunded credits, then they marked each swap as resolved in the Transaction Archive. It actually went pretty smoothly and both Swappers were very understanding. edit: In defense of my suggestion I found this in the Help Center under "What if I mail the wrong book?": If you put the wrong book into the correct wrapper:
it is one of the ways of handling receiving the wrong book. Last Edited on: 7/11/08 10:02 PM ET - Total times edited: 2 |
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Don't mark it received! Not even Received with a Problem! You haven't received the book you requested. Here's the usual scenario: Your book is in the hands of the person who requested the book YOU have. The sender will likely offer each of you a credit to mail the books to each other - if you both agree, mail the books, THEN you each can mark the book received when you've received your book! This happens a lot, and if everyone works together, it's resolved very easily :) |
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Hi Anna-- What Rhonda and Marsha said is correct. If you check the Help Center under "I received a book I didn't request!" there's a detailed page on what to do, along with other things that may have happened (such as if you're participating in one of the PBS games, etc). Cheers, Catt |
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Hi everyone! Thanks for all the great advice. I'm happy to report that the sender PM-ed me before I had a chance to do anything. She will paypal me the cost of postage and I will mail the book to the "right" receiver and they will mai my request ed book to me. A happy ending! What a great bunch of swappers we are! Wishing you all the best! Anna S. |
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A happy ending! So many times while I have been sending out multiple books on one day I have stressed about making a mix-up. Everyone makes mistakes sometimes and it's so nice when everyone involved is understanding! |
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Thanks for posting the resolution. I love it when everything works out so well! |
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