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Topic: Sender didn't mark book mailed

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Subject: Sender didn't mark book mailed
Date Posted: 11/2/2009 5:12 PM ET
Member Since: 1/20/2009
Posts: 2,680
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Someone apparently mailed me a book I requested on Friday, but never logged back in to mark it mailed (it timed out last night), so they sent me a PM informing me and saying I could go into my TA and give them credit when it arrived. Fortunately, it had become WLed in the meantime, so I was able to put it on hold on my WL, so if it doesn't arrive I'll be at the top of the list.

So, I guess I'm supposed to mark it received when it arrives? I don't want to cheat anyone out of a credit, but at the same time, I don't want them to think that they can fail to meet their responsibilities and have everything always still be okay. From the way they worded their PM, it was clear that the thought of not getting a credit due to their mistake never even occurred to them, which is worrisome, since it means they aren't likely to try harder to do what they're supposed to next time. The book could have very easily been posted again by someone else in the 12+ hours between when their copy was cancelled and when I read their message and went and put the book on hold. If that had happened, I may have ended up with two copies.

So, what would you do? Is there a PM message you can think of to send the sender to make it clear that they need to try to mark books mailed in a more timely manner, or they can lose out on their credit really easily?

Date Posted: 11/2/2009 5:32 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I would mark it received if it arrived in a reasonable time.  They PM'd before the book was reposted to your WL.  You are not going to end up with 2 copies.  People make mistakes.  If they hadn't PM'd at all and I had another copy on the way-then I wouldn't mark it received.  But since they did take the time to PM (which many people do not)-I think I would chalk it up to them making a mistake.  You are not out anything by marking it received.  If this is something they do on a regular basis-eventually someone will end up with 2 copies and they will not get their credit.  Or PBS will send them a warning about letting books time out.

Date Posted: 11/2/2009 5:33 PM ET
Member Since: 1/5/2008
Posts: 3,382
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i agree with mary.

you can always send them a gentle PM, reminding them that, if you had re-ordered the book and it was mailed, then you would not be obligated to give them a credit.

Subject: y
Date Posted: 11/2/2009 5:38 PM ET
Member Since: 11/14/2006
Posts: 2,552
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Last Edited on: 11/28/15 1:40 PM ET - Total times edited: 1
Date Posted: 11/2/2009 5:52 PM ET
Member Since: 8/10/2005
Posts: 4,601
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If you have not gotten another book offered to you, according to PBS you should be marking this book received when you get it even though it wasn't marked mailed on time. It's in the help docs somewhere but I'm at work and no time to hunt down the actual document.

 If it was a book that was in the system (or a WL book that had been posted again before the first sender notified you) and the orders had been accepted and sent, then you are under no obligation to mark that first book received. I had one of these come up a few weeks ago--the order was accepted, printed, and sent but the sender didn't mail, so the system cancelled. It was a book with quite a few copies in the system and the next person in FIFO who got the order accepted, printed and mailed almost immediately. A day or two later I got a PM from the first person saying they'd gone out of town and forgot to mark mailed and could I mark it received when I got it. Sorry...someone else accepted the order, you are out your credit and I get a free book! Now if the second order was sitting there waiting to be accepted, I would have cancelled the order and then waited for her book to arrive and marked it received.


Date Posted: 11/2/2009 6:01 PM ET
Member Since: 10/22/2009
Posts: 1,452
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Same thing happened to me...kinda...on the very first book I ordered.

The original sender never marked the book received, so my request rolled on to the second sender.  The second sender has printed the label, but not marked it as mailed yet.

Then today, I got a copy of the book from the first sender.  I've PM'ed the second sender, hoping that they haven't mailed or printed postage yet and that they can still cancel on their end (I can't cancel on my end anymore).  If they're able to cancel, I'll mark the first book received so the original sender gets the credit.  If the second sender has already mailed the book I plan on PM'ing the first sender to see if she wants her book back.  I'm thinking of asking her if she'd like to order something off my bookshelf, so that I can include the book I'm sending back with an order from my shelf.  That way, I'd get a credit that would cover postage and she'd be able to get a book off of my bookshelf for that credit.

Date Posted: 11/2/2009 6:38 PM ET
Member Since: 4/25/2007
Posts: 11,631
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Since you don't have another copy on its way to you, you will be obligated to mark this copy received.  Definitely fill out the survey when the book arrives and note that the sender did NOT mark it mailed and PMd you after it'd timed out about it.

Date Posted: 11/2/2009 6:51 PM ET
Member Since: 1/20/2009
Posts: 2,680
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Thanks everyone. I'll be sure to mark it received when and if it arrives.

And Sarah, I didn't even think about the little survey thing. That's a good idea too. Then, if they make a habit of it or do something to get their account reviewed, PBS will have a record.