Hi...I had a problem with a new sender a couple of weeks ago.  She send a book that she had canceled (she said by accident).  I had already recieved the book from a  from diffferent seller.  I told her I didn't want to book since I already had one.  Well, appreately she shipped the book anyway and I just recieved  a note from my mail person that I owe $2.77 for postage. Is their anyway we can make a complaint about another seller?  I've been with papaerbackswap for over a year and never have had a problem.

Christine

Are you sure it is that book from that person? I would not notify the powers that be unless you are positive. If you are, just click on the contact us at the bottom and describe the problem with the member's nickname--they will be able to view the PMs between you and can then either talk to the person or at least flag their account.

You can simply refuse the book if you don't want to pay the postage on it.

Cheryl

If I was sure that it was that book I would simply refuse delivery because I certainly wouldn't pay for the postage.

Yes I am sure its from her, and yes I do plan on not excpeted the book.  Is there a link that I can send her to inform her that its her responisablity to pay for shipping?  I remember reading that when I joined paperbackswap, but can't seem to find it.

I really  love this site and want to continue to enjoy it.  I sure would want anyone else to go through what I have with this seller.  Its been a ongoing problems for the last 2-3 wks.

Christine

I would just write "Return to sender" on the package, cross out my name and address with black magic marker (and the bar code thing) and drop it back into the mailbox with the postage due slip attached so the post office knows you're not going to pay the postage.

Terms of Use

"I would just write "Return to sender" on the package, cross out my name and address with black magic marker (and the bar code thing) and drop it back into the mailbox with the postage due slip attached so the post office knows you're not going to pay the postage."

She may not have the book. I received a book postage due once - luckily it was only the difference between the rate for one pound and two pounds - but my mailman would not give me the book until I gave him the money. If I hadn't paid, he wouldn't have given it to me. If I hadn't been there to pay, he'd have left me a note and taken it back to the post office.

Christine--

The Help Center document titled, "I received a book postage-due!" covers what to do.  You may also need to add information from the "I received 2 copies of the same book!" page as well, since it sounds as though that may have happened too.

Since, if you do not mark the canceled book received, there is no way to make a note about the postage due, you might want to drop a brief note to the PBS team so there will be a record of the details.  Normally we don't contact the PBS team regarding individual transactions, but since it sounds like a lot may have gone wrong here (canceled transaction, no postage, postage due, no communication from the sender), this might be an exception you'd want to notify them about.

If the book is traveling Media Mail and you refuse acceptance, it will be returned for the original postage to you AND the return postage.  IIRC Media Mail is only one way and does not include free return services like other postal rates.

There's also the possibility that a book you mailed was returned to you for some reason.  Media mail only covers a one-way trip, so it could come back to you postage-due.