Skip to main content
PBS logo
 
 

Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: sender received wrapper back - no books

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
schnauzer-mom avatar
Standard Member medalFriend of PBS-Silver medalPrintable Postage medal
Subject: sender received wrapper back - no books
Date Posted: 10/1/2010 5:25 AM ET
Member Since: 2/24/2010
Posts: 8,073
Back To Top

I ordered 3 books from a member, who PMd me that she'd received only the wrapper back without the books, plus a form from the POST OFFICE telling her to fill out the form so they can look for the books.  Does she have to wait until the deadline set by PBS (which in this case would be Oct 11) to report books lost in the mail? Is there something I can do on my end, because there are 3 credits in limbo, and most likely sender is out 3 books. 

riahekans avatar
Member of the Month medalFriend of PBS-Silver medal
Date Posted: 10/1/2010 7:17 AM ET
Member Since: 4/7/2008
Posts: 15,690
Back To Top

Teri - The sender can contact the Team, explain what happened and ask them to cancel the transaction - only the sender can request a transaction to be cancelled, the requestor can't.

To contact the Team, tell her to scroll down to Company, click 'Contact Us' and from there click 'Send Us Feedback.'