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Topic: Sender takes a very long time to *really* mail the book.

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Subject: Sender takes a very long time to *really* mail the book.
Date Posted: 10/12/2009 6:56 AM ET
Member Since: 9/27/2009
Posts: 12
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One of the first books I ordered finally came in and I'm wondering about the timing and whether it matters or not.  I looked up the procedures in the Help section and it said a book should be mail 5 days after confirmation.  The sender said she mailed it within a day... but in reality it was 9 days! (depending on if you count Sunday or not). 


  Here's the details (I've blocked out the city names):

Request Date:
9/28/2009 7:22 AM ET
Date Accepted:
9/28/2009 9:47 PM ET 
Label Print Date(s):
9/28/2009 9:50 PM ET
Date Mailed:
9/28/2009 9:51 PM ET 
Estimated Arrival:
10/25/2009 ET 

Delivery Confirmation Events

USPS DC#: 420208799102805213907702012931

  • 9/28/2009 10:00 PM - Electronic Shipping Info Received - *****  IL
  • 10/7/2009 2:35 PM - Acceptance - ***********
  • 10/8/2009 9:27 AM - Enroute - **************
  • 10/9/2009 3:11 PM - Enroute - *****************
  • 10/9/2009 3:49 PM - Enroute - ***********MD
  • 10/10/2009 11:12 AM - Arrival at Unit - ***********,MD
  • 10/10/2009 3:09 PM - Delivered - *************,MD

-------------------------------------------

At this point I'm a little miffed that she took so darn long without a pm to me.  If she was having trouble sending I would have understood.  Instead, she looks forgetful or lazy to me.  But, it doesn't seem there's really much I can do.  Yes, she's pretty inconsiderate, but I *did* get my book.

What say you?

Deb



Last Edited on: 10/12/09 6:58 AM ET - Total times edited: 2
Subject: Maybe you should buy the book at the store, it would be alot quicker.
Date Posted: 10/12/2009 8:08 AM ET
Member Since: 10/2/2009
Posts: 22
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Its definately faster just to go shopping...

I think the PBS says up to four weeks or something before you contact them about a book you are waiting for. I am not sure, I should reread that.

Myself, I feel pressed to get books out as quickly as possible, thats just my personality. It will stay on my mind, I feel better after mailing. I enjoy mailing, I am the type who loves to send greeting cards etc.......

I hope this new club here is a pleasant experience, because I really don't "need" to swap books or get books here, but it might be okay.

better luck next time!  I say you cut her a break and be full of grace, adn be pleasant, I need to try to be that way also.

Date Posted: 10/12/2009 8:34 AM ET
Member Since: 11/11/2005
Posts: 5,238
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Well, if you want to get technical about it .....

When a sender accepts an order, then can choose to (1) Mail within 2 days, or (2) Mail by a certain date - up to five days out (this is the five days after confirmation that you talked about in your original post).    In your case, we don't know which of these the sender chose, because he marked the book mailed on the same day that he accepted the order.    The PBS system allows another day (or two?) for the sender to physically get the book into the mail after marking it mailed.

Thing is, you can't really tell from the information above when the sender dropped the book in a mailbox.    It MIGHT be 10/7 (the date of the acceptance), but it might not.   Post offices have been known to hold onto media mail books for a few days before processing them.

I understand your frustration, but unless you have package with a date stamped postage strip on it from the post office, then you can't be certain when it was really mailed.   It probably was mailed late.   But even if that was the case .... Hey, lfe happens and sometimes something prevents us from getting a book into the mail right away (like illness).  I say let it roll off your back and forget about it.

When you received the book, you were given a chance to report the date mailed and further comments if you wished.   THAT was your chance to make a  comment to PBS.   If this person makes a habit of mailing late, PBS will contact the member and may suspend their membership.

Date Posted: 10/12/2009 8:51 AM ET
Member Since: 9/27/2009
Posts: 12
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yes, the stamp on the package also say the 7th.    I looks like they took it ot the post office and got the postage there - which doesn't make sense because I thought they purchaced the postage online since I could watch the little PO truck wandering around the East Coast   :).  I guess I misunderstood that part. 

Date Posted: 10/12/2009 8:52 AM ET
Member Since: 8/16/2007
Posts: 15,187
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There are a good number of members that mark the book mailed as soon as the label is printed. Nothing to do about it unless the book goes lost, the book still arrived pretty quickly for MM. Put the date stamp in the box provided when you mark the book received and the site will send them reminders that they have to mail the book on time and a habitual late mailer will be dealt with by the Team.

Whether they chose a later mailing date or not does not matter, they would still have to have the book in the mail no later than 48 hours after marking it mailed. If they wanted to use that longer mail time, they should not mark it mailed right away.

eta: they can get PBS-DC only and buy postage at the PO and you will be able to see the scans.



Last Edited on: 10/12/09 8:53 AM ET - Total times edited: 1
Date Posted: 10/12/2009 11:05 AM ET
Member Since: 8/23/2007
Posts: 26,510
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If you got the book before it went lost then I don't see what the big deal is. It looks like you got the book within 12 days and 16 days before it was going to go lost. Does it really matter that it was mailed after it was marked mailed?  

One time I lost my power for 4 days. I had to go tot he library to hand write address and mark them mailed. They weren't actually mailed until 4 or 5 days later. But all the books arrived before the lost date. I did PM from the library to explain the problem.

One time a member had wrapped up several books and then had a car accident on the way to the post ofifce.  She came on saying her account had been suspended becuase of all the books that had timed out while she was in the hospital for a couple of days.  Fortunately she was able to get her account reopened and she just reposted the books.

I mailed a couple of books a day late 2 wks ago.  My daugher came home from school with the flu.  She was sick from Thur to Sun.  The books were supposed to be mailed by Sat.  But I was just exhausted and waited until Monday.  I did PM the people and let them know. All the books arrived before they went lost. Although techinially Monday was still in the 2day grace period-so I guess I didn't really mail them late.

You just never know when life is going to get in the way.

Date Posted: 10/12/2009 11:20 AM ET
Member Since: 11/4/2006
Posts: 795
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If you read alot of the discussion boards, you will see that the scans of delivery confirmation are often erratic. One person had gotten a book and the book had NEVEr been scanned into the system. Many, many other times the book is only scanned at the end of the journey.

I hae noticed I take books with the PBS DC and hand them to the clerk. She does not scan it. Into the bin. It might or might not get scanned in for days, yet I know exactly what day, hour and minute I handed it to the post office clerk in person. Yet, the scans will not - do not - accurately reflect it. Nothign even close to reality.

Want to know how bad it is? I quit using DC. I would rather have no information than BAD information.

So, go ahead and ask if you want, but there is no point since you got the book in time, and quite frankly, I would believe a member anytime and everytime over those &^%^()( inaccurate DC scans.

Date Posted: 10/12/2009 11:27 AM ET
Member Since: 12/28/2006
Posts: 14,177
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PMing that RL happened isn't really the issue, and is covered under PBS guidelines.    It seems an increasing number of  members are fudging on the mailing dates, and not by a mere day or two.  

So Debbie, note the postage purchased date when you log the book in.  You can also note the information again in the comments box...date marked mailed vs. postage purchased date, and no pm of late mailing (required per PBS guidelines).  Otherwise, don't let it bother you further...go enjoy your new book!!



Last Edited on: 10/12/09 11:28 AM ET - Total times edited: 1
Date Posted: 10/12/2009 11:33 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Patricia, if you purchase PBS postage and pass your books over the counter, the clerks are not required to scan them.  According to rumor, USPS considers that a gratuitious scan and actively discourages it (knowing the the package will legitimately be scanned at a later date).  The only method to guarantee a counter scan, is to purchase PBS DC online and postage at the USPS counter.  The clerk will be required to scan the barcode as part of the sales transaction.

Edited b/c I thoroughly suck at spelling and grammer.



Last Edited on: 10/12/09 11:35 AM ET - Total times edited: 3
Date Posted: 10/12/2009 12:12 PM ET
Member Since: 1/28/2009
Posts: 1,247
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I had something like this happen (on shipping end) once, about three weeks ago... I had 30 books to mail, I got my mailman to take about half of them and put rest in car for po the next day. Husband had a heart attack that night. The rest didnt ship for about 4 days after that. I didn't pm anyone, because a) I was at hospital with DH and honestly this site was last of my concerns, and b) because I had handed half to my mail carrier I wasnt even sure which ones I still had.

Not saying it had to be a crisis to make someone mail later than the system shows, but we all need to consider that sometimes things come up in peoples lives that are out of their control and getting that book out to someone may not be the most important thing in their life at that moment... Just a thought.

If someone wanted to consider me lazy for that, so be it.

Date Posted: 10/12/2009 12:18 PM ET
Member Since: 9/27/2009
Posts: 12
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thanks for the comments and advice eveyrone.  Its nice to get all these different perspectives.  I let PBS know in the comment box.  They can decide if this is a habit of this particular sender or something unusual.   

And I *am* going to enjoy this book.  It was one of my favorite reads from last year and I'm so happy to own it now so I can pass it around to like-minded friends and family.

 

 

 

Date Posted: 10/12/2009 6:17 PM ET
Member Since: 6/13/2009
Posts: 433
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Media mail is weird.  I gave some books to my USPS carrier on Sep 8th - some with prepaid with DC through Paypal.

One of these packages of 3 books got stuck along the way, as it was scanned in Honolulu, HI on Sep17th.  Usually my packages don't get scanned till they reach CA by slow boat 2-3 weeks after mailing, but this one was still sitting in HI 9 days later!!

Unless the postage is paid at a PO then you really can't tell when it was mailed. 

If my books don't go "Lost" either the ones I send or en route to me then I'm happy........ Patience is required