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Topic: Sending the wrong item

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Subject: Sending the wrong item
Date Posted: 3/7/2008 5:28 PM ET
Member Since: 1/7/2008
Posts: 905
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I think I did this! Not once, but basically 2 times!  /shame

My husband and I are fairly new to PBS. I was mailing 2 swaps for him today (an audio CD and a cassette) and I am fairly sure at this point I switched the items, mailing each swapper the wrong item.

GAH!!!!

I'm fairly freaking out atm.  How do I fix this, because I have to be the one to fix, I'm not making my husband do it.  Can I gift postage to them to mail the item each other? Give them credit from my account (don't want to make my DH give up his credits for my mistake)?

JUST GRRR for being in hurry at the PO when they are about to close and everyone is impatient and I get flustered.

 

Date Posted: 3/7/2008 5:34 PM ET
Member Since: 5/10/2007
Posts: 5,526
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PM both people and let them know what happened.  Let them know if they will send the item to the other person that you will gift them a credit to cover the cost of doing that.

don't worry, many people have done it and you won't be the last!

Date Posted: 3/7/2008 5:39 PM ET
Member Since: 10/23/2005
Posts: 7,718
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Jackie,

You can do either one. I would contact them both with a Head's Up PM. Let them know that you think that 2 orders got switched and see if, when they get them if that is in fact the case. If so see if both will forward on to each other. You can get the addresses now by clicking on the order tab and choosing Print Wrapper again. Then it will have to wait until both get their packages. You can use the refund credit button on the order page and then offer them either a credit or to repay them the cost of postage, or you can go to each of their account pages and use the Give Credits button, where there is an option to give from one credit up to 4.  

Cheryl

Date Posted: 3/7/2008 5:50 PM ET
Member Since: 1/7/2008
Posts: 905
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PMs are sent. I had another duh! moment after I posted that and I just sent them both PMs. I'm still cranky at myself for doing something like this!  Teaches me to stop being in a rush. Thanks for the help!

Date Posted: 3/7/2008 5:54 PM ET
Member Since: 7/31/2007
Posts: 2,689
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This is why I make sure that I wrap my books at home before I go to the post office so I can do it when I'm not rushed because otherwise I would be a mistake every time I am sure. 

I wouldn't feel bad about it, your DH should have wrapped his own books and there wouldn't have been a problem.

Date Posted: 3/7/2008 11:26 PM ET
Member Since: 11/14/2005
Posts: 6,421
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Being new to PBS has nothing to do with making this kind of mistake!!! As Leslie said, many others have done it, and many more will :)

Date Posted: 3/8/2008 2:44 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I'm always worried about doing this so I wrap at home and I only have one order out at a time. If I have a bunch to mail out: I print out the labels one at a time if I can. If I have to print them all at once then I do but I only get the books for one order out at a time.  I put the lables in and info sheet by my books. I grap one order and the books I need for that, then I wrap them in a seperate location. No confusion.  Although one time when I did a bazaar offer I accidentally mailed off an extra book to someone that was ordered by someone else.  I had the requestor cancel the order so it wouldn't get passed on to someone else and I just had to repost the freebies she requested. 

How do you know you swapped them?  You could be panicking for nothing.  If you did than send a credit or 2 to each person to cover postage.  Send them the right address as well.  If they get the wrong book they shouldn't mark it received until they get the right one. So you might have a couple go lost until they get to the right places.