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Topic: Sent 2 books but only marked one received

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Subject: Sent 2 books but only marked one received
Date Posted: 1/17/2011 10:41 PM ET
Member Since: 7/30/2008
Posts: 50
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The person requested 2 books from me 12/28 and just today, when I prompted her, she marked only one received. I sent her a PM immediately back and asked if the other book (in the same package) didn't get there. I've gotten no response and she has read the PM.

Do I just contact the PBS team or wait it out a bit?

Thanks,

Renee

Date Posted: 1/17/2011 11:17 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Wait a bit Renee, at least 24 hours.  Maybe your receiver needs to check her incoming books again or is busy, or has a family drama or emergency.  It will likely turn up this evening or tomorrow sometime.  Frustrating tho...

Date Posted: 1/17/2011 11:45 PM ET
Member Since: 1/17/2009
Posts: 9,722
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Yeah, it is still well within the mailing period. Not sure why you were needing to "prompt" her to mark the books received. She may have very well received them today. Most people wait until just before the book is going to get marked lost in the mail before they PM about whether or not it was received.

Anyway, I have had this same exact thing happen a time or two ... somehow the receiver marks only one book out of two in the package. Both times I just sent a PM about the second book, and they both ended up being marked received within a few days. Sometimes I think people just space out when they are marking their books.

You are not supposed to contact the PBS team about books until they get marked lost in the mail.

Date Posted: 1/18/2011 1:26 AM ET
Member Since: 7/30/2008
Posts: 50
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I only PM after I've tracked it through USPS. They had it delivered 12/31. If it really hadn't arrived, I like to get started looking for it before too much time has passed.

Date Posted: 1/18/2011 3:16 AM ET
Member Since: 8/26/2006
Posts: 9,327
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I'd suggest waiting 5 days from your last PM before contacting the admin team.  If she doesn't respond, they'll look into it for you, Renee.

Date Posted: 1/18/2011 7:51 AM ET
Member Since: 9/25/2007
Posts: 357
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I have had the absolute worse luck receiving multiple book orders.   I have received torn envelopes with one or more books missing..... the manila envelopes seem to be the main culprit. 

When I receive notice that a WL book is available, I will check out the sender's bookshelf.  Last time, I received a ripped manila envelope with only one book in it.  And it wasn't the WL book!!  I ended up marking both books as received, believe it or not, and resolved never to order more than one book at a time!  I used to troll the book bazaar looking for deals, until I had two in a row arrive incomplete because the packaging didn't make it through the postal shredder (I love those little love notes the post office includes with a destroyed shipment).

On the plus side, it has made me especially careful when sending out multi-book orders of my own.   I save cardboard boxes whenever possible for multi-book shipments. 

So, it is actually possible that a multi-book shipment can arrive incomplete.

Date Posted: 1/18/2011 12:43 PM ET
Member Since: 5/3/2006
Posts: 6,436
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Hmm, I'm usually on the "don't PM" side, but in this case it seems like a pretty reasonable thing to do.

The first thing I would wonder is if the second book was questionable in some way, and the receiver is sitting on it and trying to decide what to do about it. I'm a wishy-washy person and that's how I tend to operate. :-\

Subject: multiple books
Date Posted: 1/18/2011 8:59 PM ET
Member Since: 10/20/2009
Posts: 232
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it's too bad there isn't a button just for checking in multiple book orders.   One that says " did all of the books arrive? Are they in good condition?" Maybe I'm just lazy!