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Topic: Sent an unpostable paperback when I requested an audiobook

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Subject: Sent an unpostable paperback when I requested an audiobook
Date Posted: 5/21/2009 4:15 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I double checked and I was charged 2 credits. I pm'd the sender. If I mark this received I'm going to be out 2 credits instead of 1!  The they taped the book shut with scotch tape, taped the wrapper to the book and it's clearly water damaged.

Should I wait for a response from the sender or should I contact PBS right away?  Normally I would mark a bad book RWP and take my chances but this time i'll be out 2 credtis if I do. 

Date Posted: 5/21/2009 4:20 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Yikes Mary, that's a mixed up mess.  Maybe ask your tour guide? 

Cathy A. (Cathy) - ,
Date Posted: 5/21/2009 5:34 PM ET
Member Since: 12/27/2005
Posts: 4,152
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First double check that the person who sent you the problem book is actually the one listed on your My Account page. This could be a case of "first sender didn't mark mailed, so your request got passed on and the book you got is not from the request you see on your My Account page". Once you're sure it's the same member, then you need to mark it received with a problem. The sender can't refund your credits until after you mark the book received. It doesn't matter how many credits are involved, there's no exception in the rules for 2 credits vs 1 credit.

If the sender refuses to refund your credits or does not respond within a week, then you should mark the problem unresolved from your Transaction Archive and contact the PBS Team. Usually they will not get involved in resolving a problem swap, but they do make exceptions in cases like this. The main thing is to make every effort to resolve the problem yourself and give the other member enough time to do her part before asking for help.

Date Posted: 5/21/2009 6:11 PM ET
Member Since: 8/16/2007
Posts: 15,226
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I completely agree with Cathy.

I have seen the site take credits away from senders and give them back to receivers before. I am pretty certain this would be one of those cases.

Date Posted: 5/21/2009 6:29 PM ET
Member Since: 7/31/2007
Posts: 2,695
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I think I would contact the sender first....then if it seems they are not going to work with you I would go ahead and contact TPTB...I say this because you have not received what you ordered so, in all honesty you can't mark it received, even received with a problem.

Date Posted: 5/21/2009 6:49 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I agree with the "you received the wrong thing and can't mark it received". Don't do it because  it starts anothe mess.  Treat it just like a "wrong book received" and try to work it out.  leave TPTB as lasat resort, but I think they'll fix it if you can't.


Last Edited on: 5/22/09 12:54 PM ET - Total times edited: 1
Date Posted: 5/21/2009 8:35 PM ET
Member Since: 8/23/2007
Posts: 26,510
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IT's a WL audiobook so it didn't get passed on to someone else. 

Date Posted: 5/21/2009 11:15 PM ET
Member Since: 8/27/2008
Posts: 687
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ok- in your pm to the sender please include a date you expect to hear from them by... (a week is fine) and what you plan to do when their time is up.... this puts them on notice. detail all the problems with the book in your pm....

then follow through.

good luck!

Date Posted: 5/22/2009 2:27 AM ET
Member Since: 1/17/2009
Posts: 10,246
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I think you should mark it Received With A Problem. -- Wrong Book.

This category is meant to be used when you recieve the book but it doesn't match one of the 4 items that must match (ISBN, TItle, Author, and Binding). In your case, your book does not match the ISBN (I'm assuming here that the Audio book has a different ISBN) and also doesn't match the binding requested (you requested audio, got paperback). So, I think your situation fits the description of what you are supposed to do pretty well.

When you receive something that is just totally different, that's when you don't mark it received at all, you are supposed to PM the sender and see what happened, and then let the book go lost if it seems that you won't receive it.

As others have said, PM the sender and request your credits back.