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Topic: I sent the wrong book

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Subject: I sent the wrong book
Date Posted: 5/27/2011 4:31 PM ET
Member Since: 7/13/2005
Posts: 5,201
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First off, I have sent a message to the club manager asking how to fix this but I just wondered if anyone else had experienced the same glitch.

Somehow, I posted a different book than the one I had.  (Not sure how I managed that one since I always use the ISBN if there is one, but somehow I did.)  I meant to post A Royal Duty by Paul Burrell (Princess Diana's butler), but somehow I posted his other book, The Way We Were.  Both have a photo of Diana on the cover, so when it was requested I didn't look closely enough to see it wasn't the same book.  Of course it was one of those times when the book flew across the country in two days.  I got a PM from the recipient saying it was the wrong book (and she already had that book too).  Totally my bad.  So I asked her to mark it RWAP, Wrong Book, and I would refund her credit.  She did so, and sent me another PM telling me so.  I also got the email from the club telling me this.  But when I went to my account to refund her credit, the book is still listed as en route to her.  So I buddied her a credit via her profile instead.  Even though I have refreshed the page and logged in and out several times, the book is still listed as en route rather than RWAP.  I'm concerned that things will get confused if it's allowed to go lost in the mail. 

I just got a response from TPTB to my message about this.  They directed me to the appropiate Help documents on how to proceed.  Well, I've done what was suggested (returned the receiver's credit; she marked it RWAP) but that doesn't fix the error on my account page.  The receiver and I have agreed via PM that I will give her another credit in lieu of postage and she will send this book back to me.  If it remains listed as en route, when it times out and goes "lost in the mail" will another credit be given to her by the club?  Should I send another message to TPTB about it?

Date Posted: 5/27/2011 5:19 PM ET
Member Since: 1/17/2009
Posts: 9,943
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How does the book display on the receivers account page? Is it still listed as "en route" to her as well? Is she positive that she marked the correct book RWAP?

If the answer is yes, then I definitely think you should send another message to TPTB (ask the receiver to do so as well) and ask them to look at the trasnactions for that book.

Date Posted: 5/27/2011 5:46 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Normally when you send the wrong book like that-it doesn't get marked received, because the book wasn't received. Then you either mail them the correct book or buddy them a credit. 

The "wrong book" butto for RWP is for when you get the same book but in the wrong binding. 

Date Posted: 5/27/2011 7:13 PM ET
Member Since: 1/17/2009
Posts: 9,943
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I think I know what happened!!!!!

You need to contact PBS (as the sender of the book) and ask them to cancel the transaction. The book orderer will receive her credit back from the cancelled transaction. Then she needs to buddy back ot you the extra credit that you refunded to her (which you should not have done). Then she has her credit back, without you being out an extra one.

You just got dinged by the new book receiving process. If your requestor marked the book "Wrong Book - Different Title" this is what the system does now:

 

◦Wrong Book - Different Title ■Again, this means that the book is totally wrong (wrong title/author) - usually caused by the sender putting the wrong book into the wrapper, or mixing up two book shipments ■You will have a text box - the text you type in will be included in an email, and sent as a Personal Message, to the sender. ■Choosing this problem type option will NOT mark the book received - you will see the instruction "Note: This book will NOT be marked as received. Please wait until you receive the book that you ordered, then mark it received." ■The book IS NOT marked received for this problem type because if a sender mixes up two requests or puts the wrong book into a wrapper, usually the sender had the book in question and it can be retrieved and sent to you. ■If you don't get this book by the system action date, the book will be declared "lost in the mail" - if you get it after that, you need to mark it received from your Transaction Archive, as described in I received a book that was 'lost in the mail'. ■See I received a book I didn't request! for more information about the resolution of this problem.



Last Edited on: 5/27/11 7:15 PM ET - Total times edited: 1
Date Posted: 5/27/2011 7:15 PM ET
Member Since: 1/17/2009
Posts: 9,943
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Great ... the new help doc cannot be adequately cut and pasted.

Here is a link instead:

http://www.paperbackswap.com/help/help_item.php?id=655

Lori - ,
Date Posted: 5/27/2011 8:39 PM ET
Member Since: 7/1/2009
Posts: 79
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This happened to me today for the first time ever.  I requested a book and received it today, but the sender accidentally sent the wrong book.  I marked it RWAP - Wrong Book / Different Title.  After marking it RWAP, the book still shows as "enroute" on my Account page.  The sender got an e-mail and we PM'd back and forth.  She's sending me the correct book next week and, when it arrives, I will log the book in as "received."

Date Posted: 5/27/2011 11:43 PM ET
Member Since: 12/28/2006
Posts: 14,177
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You may have buddied the credit too soon.  But I agree with Mary, the wrong book shouldn't be marked as received (except for binding or edition issues).  You can mail the correct book and the receiver can still mark it correctly.  Otherwise, the waters become muddy on how to fairly resolve the issue for everyone.

Date Posted: 5/28/2011 12:04 AM ET
Member Since: 1/17/2009
Posts: 9,943
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Actually, if you read the help docs, marking a book as "Wrong Book - Different Title" does not actually mark the book received. It stays en route until it goes lost.

So, now you are supposed to mark it that way .... and the procedure for 2 members to resolve the issue stays the same, it is just that instead of not marking it received (old procedure) you are supposed to mark it "wrong book - different title" ... which makes you think you are marking it received but actually you are NOT. 

Man .... there are going to be a lot of questions about this now. No doubt the confusion will last for months, as people who do not read the forums will be coming to ask questions about why the book they are marking received is still en route to them.

Ladies, memorize that link to the help docs!

And, anybody who has not gone to read it in depth .... go read it, it is not just a different presentation of the same functions, it works differently than you might expect now, if you expect everything to work just like it used to.



Last Edited on: 5/28/11 12:06 AM ET - Total times edited: 2
Date Posted: 5/28/2011 12:42 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Buttons that don't actually do anything . . . I can imagine the complaints already. 

I have almost nothing enroute just now, so there's time to check out the new guidelines.

Date Posted: 5/28/2011 12:18 PM ET
Member Since: 1/30/2010
Posts: 8,418
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So in this case, since she does not have the correct book to send to the member, does she just let it go lost in the system and allow the member to get the 2nd credit (to cover shipping the wrong book back to sender) once that happens?  Maybe in this case it would've just been easier to mark it received then refund 1 through the transaction archive and refund the 2nd through gifting it to member?

Date Posted: 5/28/2011 12:49 PM ET
Member Since: 8/23/2007
Posts: 26,510
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So what is the purpose of marking it Wrong Title if it doesn't actually mark the book received?  I think it's just going to cause more confusion like this. Where the sender thinks they have to refund at that point if they no longer have the book and the receiver possibly ending up getting 2 credits back: the one that PBS has in escrow and the one buddied back. 

Date Posted: 5/28/2011 9:19 PM ET
Member Since: 1/17/2009
Posts: 9,943
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I'm not saying that the new procedure makes perfect sense ... but if you read the help docs ... that's now what it says to do.

But, after you mark it "Wrong Book - Different Title" ... the procedure for resolving it is still the same .... the book stays "en route" until it goes lost in the system or the sender sends the correct book and it gets marked received. (which is the same as not marking the book received, which is what we were told to do before).

So, nobody should be buddying credits in this situation (just like they shouldn't have before).

You either get a RWAP and give a refund, or the book goes lost in the mail and the requestor gets the credit back that way.