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The Service Consultant: Working in an Automotive Facility
The Service Consultant Working in an Automotive Facility
Author: Ronald A Garner, C. William Garner
This book examines the multi-faceted responsibilities of an automotive service consultant. It outlines task-oriented procedures for day-to day operations and provides an understanding of how service techniques are used to maximize customer satisfaction and profitability. Content follows the tasks identified by ASE for Automotive Service Consult...  more »
ISBN-13: 9781401879907
ISBN-10: 140187990X
Publication Date: 12/6/2004
Pages: 256
Edition: 1
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Publisher: Delmar Cengage Learning
Book Type: Hardcover
Members Wishing: 0
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