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Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management
Service Intelligence Improving Your Bottom Line with the Power of IT Service Management
Author: Sharon Taylor
Get the Right IT Services, on the Right terms, Without Hassles or Overpaying   To gain the full benefits of technology?and avoid the staggering costs of technology failure?you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pi...  more »
ISBN-13: 9780132692076
ISBN-10: 0132692074
Publication Date: 8/21/2011
Pages: 350
Edition: 1
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Publisher: Prentice Hall
Book Type: Hardcover
Members Wishing: 0
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