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Service Management: An Integrated Approach to Supply Chain Management and Operations (FT Press Operations Management)
Service Management An Integrated Approach to Supply Chain Management and Operations - FT Press Operations Management
Author: Cengiz Haksever, Barry Render
Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theories and methods for managing service organizations, drawing on innovative insight...  more »
ISBN-13: 9780133088779
ISBN-10: 0133088774
Publication Date: 6/28/2013
Pages: 528
Edition: 1
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Publisher: FT Press
Book Type: Hardcover
Members Wishing: 0
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