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Service Management: Operations, Strategy, and Information Technology
Service Management Operations Strategy and Information Technology
Author: James A. Fitzsimmons, Mona J. Fitzsimmons
This text is perfect for a course called Service Management, Service Operations Management, or the Operations Management course where the professor wants to heavily focus on service examples (vs manufacturing). It is the best selling text in this market and includes fantastic and current examples from the field of technology.
ISBN-13: 9780070217607
ISBN-10: 0070217602
Publication Date: 8/1/1997
Pages: 640
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Publisher: McGraw-Hill Companies
Book Type: Hardcover
Members Wishing: 0
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