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Service Management: Operations, Strategy, and Information Technology
Service Management Operations Strategy and Information Technology
Author: James A. Fitzsimmons, Mona J. Fitzsimmons
Service Management, 4/e by James and Mona Fitzsimmons is the best-selling text in this market and includes fantastic and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management, 4/e also d...  more »
ISBN-13: 9780072823738
ISBN-10: 0072823739
Publication Date: 3/2004
Pages: 587
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Publisher: Irwin/McGraw-Hill
Book Type: Hardcover
Members Wishing: 0
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