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Service Offerings and Agreements: A Guide for Exam Candidates
Service Offerings and Agreements A Guide for Exam Candidates
Author: Richard Griffiths
By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction by merging demand, supplier and financial management with the service portfolio and service catalogue. An intermediate level guide for exam candidates and for IT departments, this book provides clarification and exp...  more »
ISBN-13: 9781906124601
ISBN-10: 1906124604
Pages: 160
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Publisher: British Informatics Society Ltd
Book Type: Paperback
Members Wishing: 0
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