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Service Operations Management: Strategy, Design and Delivery
Service Operations Management Strategy Design and Delivery
Author: Chris Hope, Alan Muhlemann
A complete guide to the strategy, design and delivery of services in today's highly competitive business environment. Presents the ideas and concepts necessary to understand and manage operations in service environments. The book is organized around three main elements of service management: strategy, design and delivery. It explains the strateg...  more »
ISBN-13: 9780131499157
ISBN-10: 0131499157
Publication Date: 5/16/1996
Pages: 256
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Publisher: Prentice Hall PTR
Book Type: Paperback
Members Wishing: 0
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