Skip to main content
PBS logo
 
 

Search - Service Quality in Academic Libraries (Information Management, Policy, and Services)

Service Quality in Academic Libraries (Information Management, Policy, and Services)
Service Quality in Academic Libraries - Information Management, Policy, and Services
Author: Peter Hernon, Ellen Altman
Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for...  more »
ISBN-13: 9781567502107
ISBN-10: 1567502105
Publication Date: 1/1/1996
Pages: 187
Rating:
  ?
0 stars, based on 0 rating
Publisher: Ablex Publishing
Book Type: Paperback
Members Wishing: 0
Reviews: Amazon | Write a Review


Genres:


Back to the Top ↑
By using this Web site, you confirm that you have read, understood, and agreed to be bound by the Terms of Use. As an Amazon Associate we earn from qualifying purchases.
US Patent Number 7,877,315 | Copyright © 2004 - 2024 PaperBackSwap.com. All Rights Reserved.