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Service Quality in Leisure and Tourism
Service Quality in Leisure and Tourism
Author: Christine Williams, John Buswell, Christine Williams
The service sector is considered to lag behind manufacturing in introducing quality management cultures. The leisure and tourism industry has tended to be even more dilatory, and so quality management was not given a high priority until recently. This book aims to develop an awareness of the underpinning theories of quality as applicable to leis...  more »
ISBN-13: 9780851995410
ISBN-10: 0851995411
Publication Date: 5/22/2003
Pages: 240
Edition: 1
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Publisher: CABI
Book Type: Paperback
Members Wishing: 0
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