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Services Management: New Directions & Perspectives
Services Management New Directions Perspectives
Author: Colin G. Armistead, Richard Teare
A collection of the writings of 73 authorities on services management. The contributors provide research into the areas of hospitality and tourism, financial services, retailing, the public sector and health services and transport, looking at the issues that influence their effective management.
ISBN-13: 9780304336241
ISBN-10: 0304336246
Pages: 304
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Publisher: Cassell Academic
Book Type: Hardcover
Members Wishing: 0
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