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Topic: a silly question (maybe) about PBS asking comments after you receive the b

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Subject: a silly question (maybe) about PBS asking comments after you receive the b
Date Posted: 1/30/2010 6:54 PM ET
Member Since: 1/17/2010
Posts: 400
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I have finally (not against the sender, just my personal impatience) been getting the books I requested.  They have come quickly and in wrapped in plastic as I requested (love the pink plastic wrap in one, LOL) and in very good shape.  One is over 20 years old and looks great.

When I clicked on the receive book, there are questions to answer, one is do I  have comments for PBS.

I have noted in there info about how quick the individual responded and the great shape the book was in; is that okay, or were they wanting something else? 

I  have 13 books waiting for response, accepted or to be mailed.  I think seven are in the mail and I have received five books, two a couple of days ago and three today.  I want to make sure I do it right. 

Some are taking the full five days to respond and although I am impatient, I know that a lot of people work, have families and other situations that can cause them to wait till the last day to respond and then mail the book.  I can live with it. if I had wanted the book "yesterday", I would order it from Amazon. 

I was wondering, am I giving PBS the info they want in that box, is there something else they want there that I have missed in what to do here?  A lot to take in in some ways.

Janette

Date Posted: 1/30/2010 6:58 PM ET
Member Since: 4/25/2007
Posts: 11,439
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Welcome to PBS Janette!  One thing you will learn is patience.  Some people take the full time alloted to respond to requests and mail, that's just how it is.  Pretty soon, you'll be swimming in books so you'll hardly notice.

The comments box is for whatever you'd like to comment on.  Good points, bad points, whatever.  You can leave it blank too.  I use the comment box to note if the book was mailed significantly late and will put in the comments that the package had a meter strip on it clearly indicating the date mailed which was X days after it was marked mailed.  Sometimes I put in a good comment, like if the sender sent me a brand new book or did an exceptional job packaging it.  Most of the time, I leave it blank.  It's up to you if you want to put anything there at all.

Date Posted: 1/30/2010 6:59 PM ET
Member Since: 9/25/2008
Posts: 3,495
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I've only filled than in when I get a RWAP or the sender used Priority or Express Mail packaging and sent the book media mail.

Date Posted: 1/30/2010 7:11 PM ET
Member Since: 7/19/2008
Posts: 15,384
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I will mention if a book has very good or very poor wrapping.  Also what type of postage it has if the book was mailed after the date marked as mailed. 

Part of this comment box is to record slight problems.  Such as if a sender used Scotch tape.  These are not enough to mark it RWAP.  But if the next person has a damaged book due to the wrapping, PBS will have a history to see if it is an ongoing problem rather than a one time event.

Date Posted: 1/30/2010 7:41 PM ET
Member Since: 4/7/2008
Posts: 15,690
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I use that comments box mostly for RWAP books. If the books are nicely wrapped or in great condition, I let the person know when I thank for the book. :)



Last Edited on: 1/30/10 7:42 PM ET - Total times edited: 1
Date Posted: 1/30/2010 9:25 PM ET
Member Since: 5/14/2009
Posts: 6,852
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Mostly it is left blank, but  note if the book was in  exceptional condition, well wrapped  all the good points.   Also I have noted when the book was mailed late, the book was in a gray area on postability etc.     But I also use it to let them know if I agreed to a later mail by date than the system recorded - or other information that would be important to the transaction if it was being reviewed at a later date.

Date Posted: 1/30/2010 10:32 PM ET
Member Since: 12/9/2007
Posts: 9,601
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When there isn't a readable postmark or stamps (usually lots of them) that I can't tell the value - I put why I couldn't fill in that spot.  I also mention great things as well as the bad that the sender did.

Ruth

Date Posted: 1/31/2010 2:40 AM ET
Member Since: 11/5/2009
Posts: 1,083
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I have filled out the part that will go to the sender a few times when I have received a book where the wrapper was damp, wet or torn but the books were OK because the person sending the book took the time and effort to wrap the books in plastic before the outer wrapping, therefore I received a book in perfect condition rather than one that was trashed.  I wanted to thank the person sending the book for taking the time to wrap the book in a responsible manner and I also want PBS to know that I received books that were unharmed because the sender had used plastic. 

Date Posted: 1/31/2010 12:11 PM ET
Member Since: 4/7/2007
Posts: 663
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I always post a comment of some sort. "Nice book, well wrapped" is typical. If it's an especially nice book, I mention that. If the book is RWAP, I explain what the problem is, and then copy the message I'm sending to the member below it.

I like the idea of leaving a trail of both the positive and the negative, and by far, they've been positive.

Date Posted: 1/31/2010 3:26 PM ET
Member Since: 1/17/2010
Posts: 400
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Thanks all for the help.

Only one of the books had a very slight tear on the wrapper and it was on the corner, so it was obviously enroute.  I didn't note it because it didn't affect the book at all.  And wasn't the sender's fault. 

 

I did note that the books were wrapped in plastic, as asked, and I was grateful, due to the lousy weather here.   We have had snow that is  now even more of a mess from melting and then will freeze tonight, thaw tomorrow and continue the mess cycle.   

 

Patience was never one of my virtues, but I know that many will take all the time allotted due to events in their life, so I understand the reasons and don't really have a problem with it. If need be they can PM me and I don't have a problem extending the allotted time.    Doesn't meant I can't wish they were here yesterday though. LOL

Janette

Date Posted: 1/31/2010 3:39 PM ET
Member Since: 6/25/2006
Posts: 382
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i use the comments to  PBS if they send the book using prioty or express mail enevelope but sent media mail

Date Posted: 1/31/2010 4:22 PM ET
Member Since: 7/19/2008
Posts: 15,384
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That's an issue.  The PO has the right to charge the receiver full priority rate postage due when the priority mail wrappers are re-used.  That is usually much higher than first class rate.

Date Posted: 1/31/2010 5:28 PM ET
Member Since: 2/21/2009
Posts: 2,925
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I've never used it.

Date Posted: 2/1/2010 2:17 PM ET
Member Since: 12/28/2006
Posts: 14,167
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Welcome to PBS Janette!  Those spaces are to be used for information only the mailing wrapper can provide.  It's not necessary to note items PBS already has access to, such as response times and DC information.  Otherwise, members (as mentioned above) make note of many things such as quality of wrapping, plastic underwrap, book condition upon arrival, postmark or counter postage dates.  These comments can be positive or negative, and could be helpful to PBS if they must investigate a member or book transaction. 

Recycling mailing materials is good, re-using identifiable Priority or Express Mail packaging (even inside out) is a no-no.

Subject: I use comments box
Date Posted: 2/3/2010 4:37 PM ET
Member Since: 4/28/2009
Posts: 9,499
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I use the "comments" box for good or bad. I always comment if I rec'd a book very quickly--like less than 2 weeks via media mail.

I strongly feel that if one is going to give feedback to complain that you should also give kudos & compliments when deserved!

Yes, I am one of those people who fill out comment cards at stores, restaurants, and hotels!