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My not PBS DC states 4 books where delivered and receipient won't mark them received or answer PM's Do I still have to wait till the date PBS say's not to contact them until?
Also being bombarded again with damaged books and though I marked them as such upon receipt the senders (yes multiply) are ignoring the PM's. Is there anything else that can be done to get them to make good. I am growing very weary of losing credits and having no books to repost for the loss. I am ready to put a condition stating do not send me damaged books but that seems a bit redundant. Ignoring the pm's is as good as admitting they know they've done wrong. Is there some way the powers that be could use that for a reason to refund our credit?
Last Edited on: 11/14/13 9:22 AM ET - Total times edited: 1 |
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For the first issue, here are the instructions from the Help Center: If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS but hasn't been marked received yet:
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For the second issue: Once you have marked the book(s) received, give the sender 5 days to respond.
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Thanks Bunches Cathy I didn't see that. |
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Also note, from the Help Center document on problem swaps (Highlighted areas are my emphasis.): You do need to reply to the requestor if you get a report of a problem swap, and resolve the problem if there was one. Because the requestor can provide follow-up on how the problem was handled, resolving the problem will greatly reduce the effect of a problem swap on your account record. Unresolved problems (or not Responding to PMs about a problem swap) will more seriously affect your account record, if a pattern of this accumulates on your account. Remember that one problem swap will not harm your account, even if it is marked as unresolved by the requestor who gives follow-up on how you handled the problem.If you don't respond to the requestor about the problem within a week, we may step in - although we cannot assess the truth of a situation, if one member is refusing to communicate with the other, that member may be judged as "in the wrong" for this reason and non-response will be taken as admission of fault on the part of the sender. Courtesy is important! We know a problem swap can be frustrating, but it is important for both members to remain courteous during the process of discussing/resolving the problem. |
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