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Topic: If someone gave you a credit

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Subject: If someone gave you a credit
Date Posted: 8/26/2009 8:48 PM ET
Member Since: 2/9/2009
Posts: 1
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for a book that the requested member was not able after all to send to the requestor, would you at least send a short PM to thank the person?  Just wondering if my integrity and embarassment for not being able to send the book I erroneously posted is commonly shared and, if so, does anyone else feel compelled to credit the requesting member who was inconvenienced and disappointed?  Maybe it's just me?  Anyway, I know I would at the very least acknowledge the member's efforts to make things right by at least thanking them for the non-mandatory credit.  Thoughts?

Date Posted: 8/26/2009 9:09 PM ET
Member Since: 11/4/2006
Posts: 795
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Lighten up! You are only human after all and you are allowed to make a mistake or two. You made an honest mistake, an error. You didn't do anything to be intentionally mean. People get disappointed all the time both in life and here at PBS. Books get lost in the mail, etc. It happens. no one likes to wait a longer period, but, hey, this is a fun site. They will get their book, maybe a few days late, but, if they really needed it already, they probably would have bought it at amazon. So, lighten up on yourself.

As always, if someone gave you something, then it is always a good idea to thank them, unless they gave you their sniffles.

But sending a credit  - not necessary, and probably over the top.

Date Posted: 8/26/2009 9:40 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I don't understand why you would feel the need to give someone a credit because you had to cancel a transaction.  I've had to cancel several at this point for various reasons.  I would be down like 10 credits if I had given them a credit each time.  THey get their credit back when you cancel the transaction adn they can use that credit to order the book from someone else.

We all make mistakes. I've noticed damage to WL books after I've posted them, I've gotten chocolate on 2 WL books that I've already posted, Milk got spilled on one and one spent the night next to a baby wipe containor with a wipe hanging over the side-did you know that books are like sponges? Oh and the one I cancelled because my stepmother died and I just didn't have time to mail a book out that week.  I felt no need to give them a credit in addition to the one they got back when I cancelled.  Then I'd be out 2 credits-1 for the credit I lost when I couldn't mail the book and 1 for the credit I gave them.

If someone gave me a credit because they cancelled a transaction on me-I would give it back and thank them for the gesture but tell them it wasn't necessary as I got my credit back when they cancelled.

Date Posted: 8/26/2009 10:55 PM ET
Member Since: 8/1/2007
Posts: 5,034
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I suspect that person didn't realize that you gave them a credit.  If you just did a buddy a credit... it goes to their account and they get an email... but I don't think they get a PM.  I know I am bad about reading email from PBS.... PMs I read... but the ones that go to my email account... I typically just delete.  So.... if a person isn't a big email reader....and they don't check their credit history... that might not be aware of your generosity.  If you sent them a PM telling them you were giving the a credit ... then YES.... a thank you would definitely be in order... but its possible they haven't realized you did a nice thing for them.

Date Posted: 8/26/2009 11:13 PM ET
Member Since: 1/17/2009
Posts: 9,916
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Joanna,

It was very nice of you to want to make up for not being able to send the book out. But, that happens all the time for various reasons. There is no need to feel bad about it. Or, to do anything more than send a short note to the requestor as an apology, if you are inclined to do that.

If someone gifted me with a credit for that reason, I would also return it back to them with thanks, since I wouldn't feel right about keeping it.

I've had to cancel a book order or 2, and I don't feel bad about it when it happens. Or at least, I don't feel bad for more than about a minute. No reason to!

Date Posted: 8/27/2009 11:04 AM ET
Member Since: 12/28/2006
Posts: 14,177
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If the member had turned off the e-mail option, they may not have even noticed you sent a credit.

Geri (geejay) -
Date Posted: 8/27/2009 2:57 PM ET
Member Since: 9/2/2008
Posts: 9,094
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I'm with the others.  We all make mistakes and I see no need to send an additional credit.  The original credit was returned, they can reorder the book.  No problem that's what happens at times.