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Topic: Ever had someone not mark a book as received?

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Subject: Ever had someone not mark a book as received?
Date Posted: 9/2/2008 9:57 AM ET
Member Since: 8/21/2006
Posts: 173
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Hi, Has anyone ever had someone not marked a book as received?  I mailed out a book on August 7th, and I had not heard anything so on August 18th, I sent the person a nice p.m. and asked if they received the book, and to mark it off as received.  I received an answer 3 days later, saying that they received the book, but they didn't mark it off as received.  I sent another p.m. politely thanking them for letting me know they received the book, and to please mark it off as received.  A week later they replied that they received the book.  They still did not mark it as received.  I just finished sending a request to the Paperbackswap people, since they sent one of those automatic emails saying the book must be lost in the mail, and I would not receive credit for it.  I just can't believe that a person would not mark the book as received, after they told me two times that they have received it.  I am really frustrated!  I do know about getting the confirmed postage from here, but I live within walking distance to the post office, and it really shouldn't be necessary.  I take very good measures in wrapping the book.  I belong to all 3 sites, and have never had a problem before.   Maybe this person thinks she has to read the entire book before she marks it?  Now I'm laughing.  Good to just get that off my chest! 

Chris

Date Posted: 9/2/2008 10:32 AM ET
Member Since: 9/24/2007
Posts: 453
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Are they a new member?  If so it may not hurt to give them step by step instructions on how to mark a book received.  It seems obvious when you've been doing it for awhile but it might not be to someone new!

Sara

Amy
Date Posted: 9/2/2008 3:52 PM ET
Member Since: 3/11/2008
Posts: 1,716
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If I were you, I would report the problem to PBS. They will clearly be able to see all of the PMs you have sent back and forth and maybe end up giving you a credit in the process, since the requestor is saying they received the book, but neglected to mark the book as received.

Also, as the PP mentioned, feel free to quote the Help Docs on marking the book received. It could be that she is, in fact, new to this whole process and doesn't realize she actually needs to click a button that says she received the book. Even though I think it would painfully obvious.

I would suggest to possibly use PBS DC the next time you send out books. You'll get an instant credit and be able to track your package. It's only $.18 cents.

Date Posted: 9/2/2008 3:54 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I would contact PBS again and refer them to the PMs.  PBS should have a record of the PMS saying they received the book.  If they hadn't confessed to receiving the book, then you would have no recourse. But since they send 2 PMs saying they got the book-they need to be reported to PBS. You might not be the only they did this to and they need to be stopped. I know some people think they can read a book first and then mark it received so they know for sure that it had no damage. (I mean who hasn't marked a book as good, only to open some time later and find a stain they missed on their 1st inspection).  But you really can't let a book go lost because you don't have the time to thouroughly inspect it. 

Date Posted: 9/2/2008 4:04 PM ET
Member Since: 8/26/2006
Posts: 9,333
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Yes, I would probably try one more gentle PM with detailed instructions on how to mark a book "received" (and mention that you don't get credit for sending it until she does) and then, if there's no good results, go down to the blue "contact us" link at the bottom of any page, and paste a copy of your PM exchange with this person.  I'm sure the Admin Team will be glad you contacted them, and they'll explain the system more clearly to the receiver.

Date Posted: 9/2/2008 5:15 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 6/9/10 3:36 PM ET - Total times edited: 1
Date Posted: 9/2/2008 5:15 PM ET
Member Since: 12/9/2007
Posts: 9,601
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You don't have to buy the PBS postage to get the PBS DC.  Try that if it gets bad. I'm with you - why wouldn't someone mark it as received unless they aren't the ones using the computer and the member?  Like - my mom doesn't have a computer and wouldn't know how to use it.  But I can show her things on the computer and order things in her name.  So maybe it's like that and the computer user isn't a member and doesn't know much about PBS.

Ruth

ETA - maybe they are on dial-up (like my daughter in the boonies) and download everything (which takes a lot of time) and then reads and does things off-line to upload later.  They wouldn't be able to use the received button that way.  Some people have to pay by the minute and it's pricey.  I don't know.  Maybe they are using their cell-phone for internet.  Who knows?

 



Last Edited on: 9/2/08 5:18 PM ET - Total times edited: 1
Date Posted: 9/2/2008 5:22 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 6/9/10 3:36 PM ET - Total times edited: 1
Date Posted: 9/2/2008 5:57 PM ET
Member Since: 7/18/2008
Posts: 1,051
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I have a book that's about to go lost. I've PM'd the person asking if they'd received it yet & they never responded (this was 2-3 weeks ago). It's frustrating when people don't use the site correctly.

Date Posted: 9/2/2008 6:14 PM ET
Member Since: 5/14/2007
Posts: 881
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I use my phone to access PBS frequently and all the buttons are still there.

Date Posted: 9/2/2008 6:15 PM ET
Member Since: 4/15/2008
Posts: 880
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I'm waiting on two people to mark their book as received.  I use Paypal to print labels and delivery confirmation shows one book was delivered on Aug 27 and the other on Aug 29.  It really hasn't been that long yet so I haven't PMed either...figure people are very busy right now with school starting and all.  But I don't want either book to go lost either.  This is the first time I have had someone take more than a day or two to mark as received.  Tis that time of year I guess.

Date Posted: 9/2/2008 6:21 PM ET
Member Since: 8/2/2005
Posts: 405
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i don't think so, but I always use quick credits on them, so I won't lose my credit if someone "forgets" to mark it received. *grin*

Date Posted: 9/2/2008 9:00 PM ET
Member Since: 8/23/2007
Posts: 26,510
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The DC deliver date is not all that accurate. I have a book enroute to me that shows that it made to my area last week. I haven't gotten it yet.  I'm getting emails from PBS asking if I have. But it's not here yet.  I was hoping it would be in today's mail but it wasn't. 

Date Posted: 9/2/2008 11:31 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Mary, the DC is just that it arrived at the zipcode PO and PBS got notice that it was there.  That doesn't mean that the mail carrier delivered it  - or even if it was delivered to the right address.  PBS will keep asking you about this until you do receive it or time is up.  It's happened to me several times. 

Tracy - LOL!! You need to know I'm a doddering old 58 yr old that is technology challenged.  I have to rely on my sons to help me with many things.  As people on here can attest - I am dense when it comes to some things.  Cell phones alone confuse me.  I can't imagine using one for the internet.  My DH just got an upgraded phone from his job and it's one of those Blackberry types.  He's having trouble with it because there's so much on it - and he's always been my rock when it comes to technology.  This re-inforces my belief that the main reason modern humans in advanced cultures in the future need to keep having kids because they may be the only way we can use technology as it advances and we get too old to "get it".

Well, maybe not the only reason - but it's a good one!  I keep telling my sons who are in their 20's and unmarried and totally not interested in having families that the time will come when they will need a child to help them understand things....as it was said in the Bible - "little children shall lead them!"  ;D

Ruth

Date Posted: 9/3/2008 7:05 AM ET
Member Since: 5/14/2007
Posts: 881
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LOL Ruthy!

 

My main complaint about my phne for internet is screen size and I have a good sized screen. I only use to to request wishlist books and answer PMs.

Date Posted: 9/3/2008 7:41 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I know I was pointing that out to a previous posted to show that even though the book says delivered by the DC code doesn't mean it's actually made it to the person's house.

Subject: Followup to Book Not Marked As Received
Date Posted: 9/3/2008 10:03 AM ET
Member Since: 8/21/2006
Posts: 173
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Hi!  Thank you so much for all your feedback--I really, really appreciated it!  I just want to say that the PBS Librarians are FABULOUS, and I just got my credit from them--they are so prompt!  Thank you, Thank you, Thank you!!

  The PBS people contacted this person who had said she received the book, (twice)  but had not marked it as received.  They said they gave her very explicit instructions on how to mark the book as received, and to answer as soon as possible.  She did answer back to me again, in a p.m. that afternoon, that she received the book, but she did not mark the book as received.  So I think I just got the one out of 500,000 people that just doesn't quite understand.  Anyway, again, the PBS people were fabulous, and I am just very relieved.  Thank you so much!

Chris