If you have chosen to add PBS Delivery Confirmation to your wrapper, but you get a message when you try to print, telling you that "Delivery Confirmation cannot be used for this address," that means that the requestor's address is not on the list of USPS-validated addresses.

• An address must be on the USPS-validated list (which is very finicky about spelling and abbreviations) in order to direct a package to it with Delivery Confirmation.  The & and # signs are not permitted in USPS validated addresses.


• If this happens, you will not be able to use PBS-DC to send this package.


• If you like, you can notify the requestor by Personal Message that her address is not USPS-validated; she can visit this site to test her address, and try to figure out if it is simply a matter of using a different abbreviation (even something as small as a misplaced hyphen can make a valid address register as invalid for USPS).


• Even if the requestor changes her address to a valid address, if you have already downloaded the address file to send this book, you will not be able to change the address for the transaction now.
  • If you do not want to send this book without using DC: you can cancel the transaction by clicking "Cancel Order", then repost the book
    • If there are other copies of the book in the system when you cancel, the requestor's request will be passed along to a new sender, and she will get the book from someone else. 
      • In this case, when you repost it, your book will need to wait for a new requestor.
    • If there are NO other copies of this book in the system when you cancel, your book will be offered to the previous requestor again when you repost it.
      • IF the requestor has changed her address to the validated form before you repost, you will now be able to send the book with PBS-DC to that requestor.