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Topic: Sorry. RWAP question

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Subject: Sorry. RWAP question
Date Posted: 6/2/2010 9:33 AM ET
Member Since: 12/19/2007
Posts: 2,408
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I sent a book that was marked "RWAP-USPS damage".  The sender thanked me for the book and then said that the wrapper was torn and the book was damaged.  That's it.  No request to return a credit or anything like that.

I responded that I was sorry the USPS damaged the book.  I always use heavy brown paper to package trade paperbacks (as this was) and 2-inch packing tape on all seams per PBS suggestion/guidelines.  Coincidentally, I received compliments on my wrapping on the same day!  I sent two books of the exact same dimensions (same author/series) to another requestor as well.

What now?

Cathy A. (Cathy) - ,
Date Posted: 6/2/2010 9:37 AM ET
Member Since: 12/27/2005
Posts: 4,121
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Nothing. If the book was damaged by USPS, you are not obligated to return the credit, especially if the requestor didn't ask for it.

Date Posted: 6/2/2010 9:49 AM ET
Member Since: 10/1/2008
Posts: 837
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You don't need to do anything else.  If the person you sent the book back to wanted their credit back, they should have indicated that to you.  I personally would not ask for my credit back if I could tell that the book was damaged in transit and wasn't already that way when sent.

Date Posted: 6/2/2010 10:18 AM ET
Member Since: 12/19/2007
Posts: 2,408
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Thanks!

Date Posted: 6/2/2010 12:25 PM ET
Member Since: 7/19/2008
Posts: 15,387
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We should record the books damaged by the PO books so the PBS post office rep has the statistics.  The fact that the member did not ask for the credit means they felt your wrapping was well done. 

I had a book that was very well wrapped arrive with tire track marks on it and a damaged spine.  It happens.

Date Posted: 6/2/2010 12:53 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 5:38 PM ET - Total times edited: 1
Date Posted: 6/2/2010 1:34 PM ET
Member Since: 1/17/2009
Posts: 9,671
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I think that you might want to consider using more tape if you are only taping the seams.

I use paper for wapping, too, and I do tape the seams, but I also make sure I have at least one length of tape that goes completely around the length of the book, another one around the width of the book, and also around the thickness if the package is large enough.

Brown paper seems to rip easily (at least, I get more ripped brown paper packages, than ripped printer paper ones).

Regarding the credit return, though ... you do not need to return a credit for damage by the PO, whether it was requested by the receiver or not. When books are lost by the PO, the sender loses the credit, and when books are delivered damaged, the receiver loses the credit.   That is how PBS fairly assigns the loss when something happens to the book outside of the sender and receiver's control.