Donna E. (impossible) reviewed A Spirit of Greatness: Stories from the Employees of American Airlines on + 3352 more book reviews
Chock-a-bloc full of very upbeat, positive testimonies. Published in 1998, 8 years before our recent snafus from the various airlines.
Mark P. (mobilemark) - reviewed A Spirit of Greatness: Stories from the Employees of American Airlines on + 48 more book reviews
good stories about customer service with American airlines