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Standards in the Services Industry
Standards in the Services Industry
Author: Brian Rothery
Detailed guidance on how to frame specifications for services of every kind to meet the requirements of customers and of environmental and health and safety regulations is the subject of this book. Codes of practice, a specimen procedures manual and a checklist of key issues are included.
ISBN-13: 9780566078378
ISBN-10: 0566078376
Pages: 177
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Publisher: Ashgate Publishing
Book Type: Hardcover
Members Wishing: 0
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