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Strange that I got an email from PBS saying a book I mailed is lost. I went over to transactions and according to those records the book was delivered to NV, the state it was addressed to. It shows the route through it state. However, it was never marked recieved. I have PMed the requester ( I am pretty sure she is a teenager) but haven't heard back, yet. Of course the details do not give the address where it was left, that I can tell. I am one of those people who mummify their books with packaging tape hoping to prevent something from happening. I don't really have a question. This is the first time this has happened so I feel a little strange and disappointed. I some how failed and one of my books didn't make it. I take such care in using plastic to protect the book from rain and then I probably use way too much tape. Odd to think of it just "out there" some where. DM |
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Last Edited on: 3/22/12 11:58 PM ET - Total times edited: 1 |
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What Marc said. If you used PBS DC, pm the receiver (politely inquire if the book has arrived), and if the requester does not respond to your pm within 7 days refer the transaction to TPTB. Yes, sometimes USPS mis-delivers a package...but it's also possible that a PBS member has forgotten or is no longer active. |
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Books certainly can be misdelivered, have had it happen before to books I've sent, and books that were supposedly delivered to me--but weren't. The other issue here is regarding your comment 'I am pretty sure she is a teenager.' If you have any proof that the person is under 18, be sure to let PBS know...she is basically an illegal member if that's the case, since membership is only open to those 18 and above. Cheryl |
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You got an email that your book was lost because the requestor hasn't marked the book received by the 26th day (35th day if sender or requestor are outside the contiguous US) after you mark it mailed. It doesn't necessarily means the book is lost. As others have mentioned, it may be that the person forgot to mark it mailed (lots of new members don't read the instructions properly and don't realize they have to do this) or they are out of town, in the hospital, etc. The appropriate thing is to PM them and ask if they have received the book (never assume they did even if the DC says so.) Books are sometimes misdelivered too. |
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I probably shouldn't assume she is a teenager. The book requested was one of my teenager's books. Her profile indicates that she likes to read "teenager kinds of books". I probably should not assume anything. Being the mom of a teenager (18 y/o), I know I am constantly reminding her to do things that she has put off and eventually forgotten. Things happen and people get busy and forget. I have sent her a PM and maybe she will soon reply. Yes, I did use PBS DC. Thanks. I just needed to think out loud and I quess get reassurance that this happens to other members, too - unfortunately. DM |
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I probably shouldn't assume she is a teenager. The book requested was one of my teenager's books. Her profile indicates that she likes to read "teenager kinds of books".
I probably have people who think that about me, since I request almost exculsively YA (young adult/teen) books. But, I am definitely a legal PBS member. Do you know if she's read the PM you sent? You can check by clicking the "unread" button in the "From Me" tab of your messages. It will put a check in the box next to those that haven't been opened yet. Of course, that doesn't account if the message was read via email, but it might give you a general idea at least. |
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Requester says that she has moved "accross the country" and didn't change her address with PBS. Says she thinks the book will eventually catch up to her. I said that I would report it missing with the USPO but she didn't give me her address. Said she would "attempt" to give me a credit since it was "kind of her fault" for not changing her address with PBS. At least I know what happened to the book. Should I still try to report it missing? I hate that it is a mark against me for a lost book. DM |
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I realized that I shouldn't have written that as soon as I clicked the submit button. I read Twilight and went and saw the Twilight movies with my daughter. And I am far from being a teenager. One of these days, I am going to learn to "think" before I "click". I learn something new every time I ask a question. I did not know that I could check to see if an e mail has been read or not. Thanks for sharing that info. Thanks to all who responded to my post. DM Last Edited on: 10/25/11 10:05 PM ET - Total times edited: 2 |
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Only first class mail will be forwarded. Media mail is not. It is totally her fault for not putting her account on hold, then updating it. Lost books do NOT count against you. If anything, they count against the post office. PBS is set up that the computer flags when items reach a certain secret percentage, but an actual person always reviews your account. |
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No reason for her to "attempt" to give you the credit since you already received it by using PBS DC -- but as Emily indicated, it was the requestor's responsibility to make sure PBS had an accurate up-to-date address. No point in reporting it missing -- looks like it was delivered -- if you sent it media mail, it will not be forwarded but may be returned to you. If it's returned to you, you'll likely have to pay for it. You did your part -- no black mark on your account. |
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Yup, you've done your part. In fact, you may get the package back.
From the Help Center (applicable parts bolded) The most common causes for packages to be returned to sender:
If the book was returned to you through an error on the requestor's part, you can ask him or her for an extra credit (or money for the postage) to re-send the book
On a side note... I wasn't offended by the teenager comment at all. I fully admit my reading tastes never grew up. :) And I've certainly done that click before thinking thing myself before. |
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She should mark the book received even if she doesn't get it. It is her fault for not changing her address and PBS should not be paying the credit under credit assurance for that book. |
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