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Supervision: Concepts, Skills, and Assessment
Supervision Concepts Skills and Assessment Author:Bernard Keys, Joy Henshall This Second Edition discusses the skills that supervisors need and provides examples of supervisors at work in a variety of business and professional situations. Addresses the supervisor's critical role in interfacing with both operating employees and upper management. Describes the management process as seen through the supervisor's eyes, the r... more »ole of the supervisor in leading subordinates, how supervisors can build effective relationships with key people, and how they can plan their time and their careers.« less