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Topic: Am I supposed to refund the credit for this?

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Subject: Am I supposed to refund the credit for this?
Date Posted: 9/1/2010 10:54 AM ET
Member Since: 2/22/2008
Posts: 908
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I received athe following as a RWAP:

Hi,

Thanks for sending Evans Above. It arrived wet, so maybe more plastic. It's still readable, but I thought you should know.

I wrap every book in plastic and tape the plastic before wrapping in paper, even though that's not a PBS requirement.  "More plastic" the person said,  how much more plastic I ask?  So do I refund the credit for this book?

Deborah

Date Posted: 9/1/2010 10:57 AM ET
Member Since: 7/12/2010
Posts: 4,177
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IMHO: Nope...no refund.  You did your part.

-RD

Date Posted: 9/1/2010 10:58 AM ET
Member Since: 1/30/2009
Posts: 5,696
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I wouldn't (and it doesn't seem as if she is asking you to).  If it got wet in transit, it's considered damaged by the USPS.  If the recipient would like her books wrapped in plastic, she should have an RC in place requiring senders to do so.  But if you would like to, go ahead.  It's just in no way recessary.

Date Posted: 9/1/2010 11:52 AM ET
Member Since: 2/11/2007
Posts: 808
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I wouldn't send a credit (esp since she doesn't ask for one!), replying along the lines of: "Thank you for your message, but as I wrap every book in plastic and tape the plastic before wrapping in paper I don't see what more I can do?"

I sometimes wonder, from the posts here, whether folks who receive multiple books on the same day sometimes mark RWAP's, and send comments such as that, for the wrong (perfectly good) book by mistake?

 

 

 

Date Posted: 9/1/2010 11:54 AM ET
Member Since: 9/13/2007
Posts: 2,520
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No. It wasn't wet when you dropped it off at the post office, the post office damaged it. 

Was it marked RWAP-damaged by USPS? Because it should have been. That isn't a huge issue though. 

I would just write back and tell them that you are sorry that happened and perhaps if they live in a wet part of the country they should consider having an RC that requires people to wrap in plastic.

 

Nevermind, I just saw that you DID wrap the book in plastic. They need to waterproof their mailbox. Sheesh.



Last Edited on: 9/1/10 11:55 AM ET - Total times edited: 1
Date Posted: 9/1/2010 12:04 PM ET
Member Since: 2/5/2007
Posts: 30,797
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Nope - no need to send a credit.  I think the person just wanted to send you the info thinking it might be helpful.  I wouldn't even answer her or just send her a PM saying, "Thanks, for the information."  There is no need to get in a long dialog about it.

Date Posted: 9/1/2010 12:47 PM ET
Member Since: 1/30/2009
Posts: 5,696
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Oops.  I missed that you wrapped in plastic.  +1 to what Cozi said.

Date Posted: 9/2/2010 2:23 PM ET
Member Since: 7/28/2006
Posts: 4,978
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More plastic?  Interesting...

I would agree with what's already been said.  No need to respond with more than a thanks and just move on. 

Date Posted: 9/2/2010 3:03 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I wouldn't refund even if I had used no plastic.  For all I know this person has a super leaky mail box that they refuse to replace or knows that their mail man dumps their books where they can get wet.  Not the senders fault. 



Last Edited on: 9/2/10 3:03 PM ET - Total times edited: 1
Date Posted: 9/2/2010 4:08 PM ET
Member Since: 3/27/2009
Posts: 1,516
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I wouldn't.  Especially since she didn't ask for one.  She was probably just trying to be helpful.