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Topic: I am not sure what to do about this, maybe some site etiquette advice will

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Subject: I am not sure what to do about this, maybe some site etiquette advice will
Date Posted: 2/20/2012 12:42 AM ET
Member Since: 12/29/2011
Posts: 56
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I am rather new still and received a PM today about a book I requested and the PMer says that they had sent the book out in the mail on Friday but as they did not mark it sent, transaction was cancelled and the request went to someone else. She asked if I could cancel the current transaction as she has already mailed the book to me and now I would be recieving 2 of the same book. I went to my request page and it does not show an option to cancel, just that the request has been accepted and printed but not mailed yet. I wouldn't mind taking both books and paying both credits if I could easily send it back out but there appears to be around 200 copies in the system already so I doubt I could get my credit back on this anytime soon and I don't have many credits yet. Is there anyway to get her the book back, like could I just not open it and write return to sender on package? I really feel bad about her situation but I am not sure how to help her, is there any advice or site etiquette that may help?

Date Posted: 2/20/2012 1:12 AM ET
Member Since: 6/4/2007
Posts: 2,941
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Hi Maudaevee. You could try PMing the second Sender (whose book has not yet been mailed), as they can still cancel the transaction on their end of things. If the second copy is mailed, you will only be obligated to mark that copy as having been received. The instructions in the following Help Center doc should cover everything you need to know :) 

I received 2 copies of the same book!

Date Posted: 2/20/2012 1:52 AM ET
Member Since: 12/31/2009
Posts: 3,995
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The second sender may have printed postage. If they did so, they aren't going to want to cancel. But it doesn't hurt to ask. If you get both books, then it's the second sender that is entitled to the credit, since they're not the one that messed up.

Keep in mind that it is the sender's responsibility to mark their books mailed. If things get screwy like this because they don't, then they should not be expecting you to bend over backwards to make things right for them. If you get an extra copy of a book because of this, you have the right to just keep it. It's a lesson learned for the first sender.

If the book was sent by media mail, it doesn't include free forwarding/returns like first class does and they probably won't return to sender. If they do, they'll have to pay a return postage fee to get it back.


ETA: If the second person does agree to cencel, be sure to turn off auto-request for that book before they do so. Otherwise, you'll just keep rolling over to the next person in line.

Last Edited on: 2/20/12 1:57 AM ET - Total times edited: 1
Date Posted: 2/20/2012 2:12 AM ET
Member Since: 7/19/2008
Posts: 15,485
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It is very important to mark a book mailed.  This was the first sender's responsibility.  If you can cancel it, then great.  If you cannot, that is fine. 

You only need to mark the second book received.

Date Posted: 2/20/2012 8:12 AM ET
Member Since: 1/22/2011
Posts: 2,413
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James, is that you, or are my eyes that bad? 

Date Posted: 2/20/2012 11:24 AM ET
Member Since: 10/22/2009
Posts: 1,452
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If there are 200 or so books in the system, I think it's unfair to ask the second poster to cancel. She/he would then be at the back of the FIFO line again.
Date Posted: 2/20/2012 11:25 AM ET
Member Since: 8/23/2007
Posts: 26,510
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You can't turn autorequest off on an available book.  Maybe putting your account on vacation might keep it from rolling over. If they agreed to cancel you'd have to watch it closely and cancel before it was printed by someone else.

If I were the 2nd sender and that book had been sitting on my shelf for a long time-I might not be willing to cancel it and start at the end of FIFO again. Actually I myself probably would because I would just toss that book in the donation bin if it hadn't been rerequested by the next time I was ready to bring stuff to the thrift store-but I am never hard up for credits.  But this other sender might not get many requests and so be very excited to finaly be sending a book out.  They will lose their place in line if they cancel. But it can't' hurt to ask.

Last Edited on: 2/20/12 11:26 AM ET - Total times edited: 2
Date Posted: 2/20/2012 12:51 PM ET
Member Since: 8/19/2007
Posts: 4,353
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If the 2nd person hasn't printed the label yet, you can just cancel the book. No questions, nothing.  They will still stay at the beginning of the FIFO line.  You just need to go to your ACCOUNT page then  "BOOKS I'VE REQUESTED, click CANCEL and it's done.  If they've printed the label, this option isn't open to you.   Good luck. Pat

Date Posted: 2/20/2012 1:21 PM ET
Member Since: 8/23/2007
Posts: 26,510
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The OP stated that the wrapper was printed already and there was no option to cancel on their end. So the 2nd sender will lose their place in the FIFO line.

If the 2nd person refused to cancel or has already bought postage-you do not owe the first person a credit. 

Date Posted: 2/20/2012 2:15 PM ET
Member Since: 12/29/2011
Posts: 56
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Thanks for all the replies, I did PM the 2nd sender and she has paid postage. i PMed the first sender to let her know that I could not cancel and she has not responded yet so I guess we'll see. Like I said I feel bad but am still new and don't have many credits or I'd just pay credit for both books. I looked at the first sender to see if she was new too and it looks like she's been a member since 2008 so I think she probably knows about the marking books mailed. I have learned a lot about the site in this experience though, like I didn't know about the transaction archive or how many people some of my requests went through before the book came. It seems to happen so fast, that I request a book and it's mailed and with me a week or so later, I had no idea that it had been sent through sometimes 2 or 3 folks before being accepted and sent, amazing  :)

Date Posted: 2/20/2012 2:24 PM ET
Member Since: 7/19/2008
Posts: 15,485
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Okay.  A word about the transaction archive.  It is a wonderful place with lots of nifty info. 

But remember to be very careful in your Transaction Archive. Please do not start marking books received from there. This has both canceled and filled orders. Anytime we mark a book received here, a credit is deducted. Always double or triple check the sender before marking a book received here.   Mistakes cannot be undone.

We need to go here to mark books received after the book has been declared "lost".

We need to go here to refund credits or mark RWAP orders as resolved.

We can go there to find a member to PM them. 

But always be careful there. 

Date Posted: 2/20/2012 3:19 PM ET
Member Since: 5/25/2010
Posts: 262
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Don't feel bad! It was the first sender's responsibility to mark it mailed - you did absolutely nothing wrong, and it makes more sense for her to be out the credit than for you to be out the credit (and even if you could re-send, you'd still be out the time and postage). She will learn from this, too. Or she won't. But it isn't up to you to sort this out. :-)

Welcome to PBS! We have lots of conscientious members who love to see new conscientious members just like you obviously are! Just don't let your sense of honor make you think that you have to take care of others more than is reasonable. :-)

Last Edited on: 2/21/12 8:31 AM ET - Total times edited: 1
Date Posted: 2/20/2012 9:07 PM ET
Member Since: 10/26/2008
Posts: 9,884
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Make sure you pay attention to which book is received and when.  Don't mark the second book as received unless you're sure it came from the second sender.

On another note: the first sender will absolutely never forget to mark a book mailed again.  It's a hard lesson to learn (for me, anyway).