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Teamwork for Customers: Building Organizations That Take Pride in Serving (Jossey Bass Business and Management Series)
Teamwork for Customers Building Organizations That Take Pride in Serving - Jossey Bass Business and Management Series Author:Dean Tjosvold Shows executives and managers how to use team strategies to develop customer-responsive companies--where customer relations are nurtured, problems are solved expeditiously, and customer needs and desires are integrated into corporate strategy."One of the finest resources I have found in over ten years of developing employee involvement systems. ... more » Recognizing the potential power of teamwork is what this book is about."--Cynthia Kiser, vice president human resources, MGM Grand Hotel, Inc.« less