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The Ten Principles Behind Great Customer Experiences (Financial Times Series)
The Ten Principles Behind Great Customer Experiences - Financial Times Series
Author: Matt Watkinson
Create a great customer experience whoever you are.   Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.   This book covers ten principles you can use to make real world improvements to your customers? experiences, whatever your business does and whoever you are.   For managers, leade...  more »
ISBN-13: 9780273775089
ISBN-10: 0273775081
Publication Date: 5/25/2013
Pages: 240
Edition: 1
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Publisher: FT Press
Book Type: Paperback
Members Wishing: 0
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