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Textbook of Social Administration: The Consumer-centered Approach
Textbook of Social Administration The Consumercentered Approach Author:Charles A. Rapp, John Poertner Textbook of Social Administration equips social programs managers with the skills they need to produce mutually desired outcomes for their consumers/clients and for their staff. This comprehensive classroom resource is a how-to guide to developing the management abilities needed to maintain an effective client-centered approach by using a social... more » programs framework that uses information, personnel, and additional resources to support and direct the interaction between social workers and their clients.« less